UNKNOWN

FEED

OTHER

We empower family caregivers through our innovative Caregiver-Enabled Dementia Program, leveraging technology, AI, data, and personalized coaching to improve health outcomes, reduce hospitalizations, and generate significant cost savings for value-based healthcare organizations. This role is responsible for providing first-line technical support to internal employees across hardware, software, Apple macOS devices, and Microsoft 365 applications — ensuring our team has the technology they need to perform at their best.

<p><strong>Position Overview</strong> </p><p>We are seeking a motivated, customer-focused IT Support Specialist to join the Ceresti Health corporate IT team. This role is responsible for providing first-line technical support to internal employees across hardware, software, Apple macOS devices, and Microsoft 365 applications — ensuring our team has the technology they need to perform at their best. </p><p>This is a primarily remote position, though the role will require occasional on-site travel to our Massachusetts-based Fulfillment Center to perform upgrades, maintenance, and hands-on technical support as needed. </p><p>As part of a fast-paced healthcare environment, you will gain hands-on experience with modern cloud tools, endpoint management systems, mobile device management, and collaboration platforms. The ideal candidate is a skilled problem-solver who communicates effectively and embodies Ceresti's core values. </p><p><strong>Key Responsibilities</strong> </p><p><strong>General IT Support</strong> </p><ul><li>Serve as the first point of contact for internal IT support requests, resolving hardware, software, and connectivity issues promptly. </li></ul><ul><li>Document, track, and monitor support tickets using applicable systems and tools. </li></ul><ul><li>Perform root cause analysis on recurring issues and develop checklists and preventive procedures. </li></ul><ul><li>Escalate complex or unresolved issues to the IT Engineer as appropriate. </li></ul><ul><li>Collaborate with vendors and external support groups to resolve hardware and software issues. </li></ul><ul><li>Create and maintain Knowledge Base articles for supported applications. </li></ul><ul><li>Assist with new hire IT onboarding and employee technology training. </li></ul><ul><li>Travel on an as-needed basis to the Massachusetts-based Fulfillment Center to perform on-site hardware upgrades, maintenance, and infrastructure support. </li></ul><p><strong>Apple </strong>macOS Device Support </p><ul><li>Provide support for Apple macOS devices (MacBooks) used by corporate employees. </li></ul><ul><li>Enroll, configure, and manage macOS devices using Mobile Device Management (MDM) platforms, including Mosyle and Intune. </li></ul><ul><li>Troubleshoot connectivity, application, and configuration issues. </li></ul><ul><li>Apply updates, patches, and security policies in line with company standards. </li></ul><ul><li>Support integration of Apple devices with corporate systems including Microsoft 365. </li></ul><p><strong>Microsoft Office 365 Support</strong> </p><ul><li>Provide end-user support for the Microsoft 365 suite including Outlook, Teams, SharePoint, OneDrive, Word, Excel, and PowerPoint. </li></ul><ul><li>Administer Microsoft 365 user accounts, licenses, and permissions via the Microsoft 365 Admin Center. </li></ul><ul><li>Troubleshoot email, calendar, and collaboration issues within Teams and Outlook. </li></ul><ul><li>Support SharePoint site management and OneDrive file synchronization issues. </li></ul><ul><li>Assist with Microsoft Teams meeting setup, call quality troubleshooting, and conference room technology. </li></ul><ul><li>Implement and enforce Microsoft 365 security and compliance policies in coordination with IT leadership. </li></ul><p><strong>VoIP & Communications Support</strong> </p><ul><li>Support and administer cloud-based VoIP systems, including RingCentral or equivalent platforms. </li></ul><ul><li>Troubleshoot call quality, configuration, and user access issues across the organization's phone and unified communications environment. </li></ul><p><strong>Required Qualifications</strong> </p><ul><li>2–3 years of IT support, helpdesk, or systems administration experience. </li></ul><ul><li>Demonstrated hands-on experience supporting Apple macOS devices in a corporate environment. </li></ul><ul><li>Proficiency in Microsoft Office 365 applications and the Microsoft 365 Admin Center. </li></ul><ul><li>Experience with Mobile Device Management (MDM) platforms such as Mosyle and Microsoft Intune. </li></ul><ul><li>Strong troubleshooting and problem-solving skills across hardware, software, and network environments. </li></ul><ul><li>Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. </li></ul><ul><li>Strong time management and multitasking abilities in a fast-paced environment. </li></ul><ul><li>Passionate about delivering an outstanding internal customer service experience. </li></ul><p><strong>Preferred Qualifications</strong> </p><ul><li>Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field. </li></ul><ul><li>Apple Certified Support Professional (ACSP) or equivalent iOS/macOS certification. </li></ul><ul><li>Microsoft 365 Certified: Fundamentals (MS-900) or Modern Desktop Administrator Associate (MD-102). </li></ul><ul><li>Experience with endpoint management tools such as Microsoft Endpoint Configuration Manager or Jamf Pro. </li></ul><ul><li>Familiarity with IT security best practices and compliance requirements in a healthcare setting. </li></ul><ul><li>Prior experience in a healthcare or similarly regulated environment is a plus. </li></ul><p><strong>About Ceresti Health </strong></p><p>We empower family caregivers through our innovative Caregiver-Enabled Dementia Program, leveraging technology, AI, data, and personalized coaching to improve health outcomes, reduce hospitalizations, and generate significant cost savings for value-based healthcare organizations. Our fast-growing, collaborative environment values creativity, accountability, and impact—giving every team member the opportunity to contribute to meaningful change in the healthcare system. </p><p>With competitive compensation, a supportive culture, and a shared passion for making a difference, Ceresti offers a chance to do work that truly matters. </p><p>Ceresti Health is a tech-enabled dementia care provider pioneering a differentiated model of care to improve family caregiver outcomes and strengthen their ability to sustain high-quality care. As one of the organizations selected by CMS to participate in the GUIDE Model, we're at the forefront of transforming dementia care nationwide. </p>

Ceresti Health

IT Support Specialist

1st Level Support

Administrative Skills

Apple

Artificial Intelligence (AI)

Best Practices

Cloud Computing

Coaching

Communication Skills

Computer Science

Computer Security

Configuration Management

Content Management Systems (CMS)

Cost Control

Customer Relations

Customer Support/Service

Dementia

Desktop Administration

Hardware Upgrades

Health Information Technology

Healthcare

Help Desk

Identify Issues

Information Technology & Information Systems

Knowledge Base

Mac Operating System

Manufacturing Data Management

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Product Family

Microsoft SharePoint

Microsoft Word

Mobile Devices

Multitasking

Onboarding

Order/Customer Fulfillment

Presentation/Verbal Skills

Problem Solving Skills

Regulatory Compliance

Security Patches

Software Administration

Staff Training

Systems Administration/Management

Team Player

Technical Leadership

Technical Support

Testing

Time Management

Unified Communications

User Account Administration

VoIP (Voice over IP)

Willing to Travel

Writing Skills

BreezyHR

YEAR

We are seeking a highly motivated and experienced Drinking Water Project Manager to lead and deliver complex water infrastructure projects that support safe, reliable, and sustainable drinking water systems. Oversee planning and design efforts for water storage infrastructure, including elevated tanks, ground storage reservoirs, and clearwells, ensuring operational efficiency and long-term reliability .

<h3>Description</h3><br/><div>Creativity. Innovation. A desire to effect positive change. That’s what it takes to work at Fuss & O’Neill – because that’s what we do for the communities in which we work: we create, innovate, and design long-lasting improvements that improve quality of life. Quality of life is also important on the job, so we’ve prioritized work-life balance by offering flexible/remote work opportunities, part-time benefits, and generous PTO. We believe that each day is an opportunity to support one another, to support our clients, and to support our communities. If you feel the same, then you’ve found your future.<br/><br/>We are seeking a highly motivated and experienced <strong>Drinking Water Project Manager</strong> to lead and deliver complex water infrastructure projects that support safe, reliable, and sustainable drinking water systems. This role is ideal for a technically strong and client-focused professional with expertise in potable water systems, water storage infrastructure, and emerging contaminants such as PFAS.<br/><br/></div><div>In this position, you will play a key role in planning, evaluating, and designing water distribution and treatment systems for municipal and industrial clients. You will help address evolving water quality challenges, navigate regulatory requirements, and implement innovative, resilient solutions that protect public health and strengthen community infrastructure. Your work will span the full project lifecycle—from source water evaluation and hydraulic modeling through design, permitting, construction, and project closeout—offering a dynamic and impactful career path.<br/><br/></div><div>This is also an opportunity to contribute to the continued growth of our drinking water practice. You will collaborate with multidisciplinary teams, mentor junior staff, and engage directly with clients and stakeholders, helping to drive both technical excellence and business development initiatives.</div><br/><h3>Key Responsibilities</h3><br/><ul><li>Lead and manage the full lifecycle of drinking water projects, including water distribution systems, storage facilities (tanks and reservoirs), booster pump stations, and treatment plants </li><li>Oversee planning and design efforts for water storage infrastructure, including elevated tanks, ground storage reservoirs, and clearwells, ensuring operational efficiency and long-term reliability </li><li>Evaluate and design treatment solutions for PFAS and other emerging contaminants, incorporating technologies such as granular activated carbon (GAC), ion exchange, and membrane systems </li><li>Conduct and supervise hydraulic modeling, system capacity analyses, water distribution master planning, and lead service line inventory and replacement programs </li><li>Perform water quality assessments and support compliance with federal and state drinking water regulations </li><li>Manage project teams, including internal staff and subconsultants, while maintaining responsibility for scope, schedule, budget, and quality </li><li>Prepare and present technical reports, plans and specifications, cost estimates, and client-facing deliverables </li><li>Coordinate with regulatory agencies and support permitting efforts, including engagement with environmental and public health stakeholders </li><li>Provide construction-phase services such as submittal review, RFIs, field observations, and startup/commissioning support </li><li>Mentor and develop junior engineering staff, fostering technical growth and knowledge sharing across the team </li><li>Build and maintain strong client relationships while supporting proposal development and strategic </li></ul><br/><h3>Skills, Knowledge and Expertise</h3><br/><ul><li>Bachelor’s degree in civil, Environmental, or related Engineering discipline </li><li>Professional Engineer (PE) license required, or ability to obtain within 6 months </li><li>8+ years of progressive experience in drinking water system planning, design, and infrastructure projects </li><li>Strong expertise in water distribution hydraulics and modeling tools (e.g., WaterGEMS, InfoWater, EPANET) </li><li>Demonstrated experience with water storage system design, including coordination with structural and operational considerations </li><li>Familiarity with PFAS treatment technologies and evolving regulatory frameworks is highly desirable </li><li>Comprehensive knowledge of water treatment processes, including filtration, disinfection, and advanced treatment systems </li><li>Proven ability to manage multiple projects simultaneously while delivering high-quality results on time and within budget </li><li>Proficiency with engineering and design tools such as AutoCAD and GIS preferred </li><li>Experience with funding programs (e.g., State Revolving Fund, USDA Rural Development) is a plus </li><li>Excellent communication, leadership, and organizational skills, with the ability to engage effectively with clients, regulators, and team members </li></ul><div><br/><br/>This is a <strong>hybrid role</strong>, offering the best of both worlds—collaborate in-office with a high-performing team and enjoy the flexibility of working remotely part of the week. We're committed to supporting work-life balance while maintaining strong team connection and project delivery.</div><br/><h3>Why You’ll Love Working with Us</h3><br/><ul><li><strong>Schedule Flexibility</strong>: Customize your work schedule to fit your life.</li><li> <strong>Health & Wellness</strong>: Comprehensive health benefits to keep you and your family healthy.</li><li> <strong>Continuous Learning</strong>: Access to online courses, conferences, and learning materials to fuel your professional growth.</li><li><strong> Paid Time Off</strong>: Take the time you need to recharge with our generous paid time off policy.</li><li> <strong>Career Advancement</strong>: Clear paths for promotions and the opportunity to take on new challenges.</li><li> <strong>Fun Team Culture</strong>: Regular team-building activities, happy hours, and company outings.</li></ul><div><br/><br/></div><div><strong>Visa sponsorship is NOT available for this position</strong><br/><br/>All offers are contingent upon a successful criminal background check. Fuss & O'Neill, Inc. is proud to be an Affirmative Action/Equal Opportunity Employer. Fuss & O’Neill participates in the Federal e-Verify program.<br/><br/>#LI-AS1</div>

Fuss & O'Neill

Drinking Water Project Manager

AutoCAD

Budget Management

Budgeting

Building Permits

Business Development

Capacity Analysis

Commissioning

Construction

Cost Estimates

Cross-Functional

Design Evaluation

Develop and Maintain Customers

Environmental Health

Federal Laws and Regulations

Funding

Geographic Information Systems (GIS)

Hydraulic Engineering

Leadership

Mentoring

Operations Management

Organizational Skills

Policy Implementation

Professional Engineer

Project Close-Out

Project Lifecycle

Project/Program Management

Proposal Development

Public Health

Pumps

Regulations

Regulatory Requirements

Rural Development

Startup

State Laws and Regulations

Systems Analysis

Systems Maintenance

Team Lead/Manager

Technical Presentation

Treatment Evaluation

United States Department of Agriculture (USDA)

Water Quality Analysis

Water Quality Testing

Water Resource Management

Water Treatment

PinpointHQ

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IT Support SpecialistCeresti Health

Drinking Water Project ManagerFuss & O'Neill

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