Paid Sick Days

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Work From Home

Life Insurance

UNKNOWN

ADAPTED_NOW

Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance.

Position Description & Qualifications The Army PPB BOS program is seeking a 100% Remote Information Specialist to lead documentation and knowledge management for software development teams. The candidate shall own the creation, organization, and maintenance of system documentation, knowledge bases that support developers, testers, and government stakeholders. In this role, you will: + Develop, maintain and continuously improve project documentation, including user guides, admin guides, test plans, release notes, SOP, user acceptance test cases + Work closely with developers, testers, and product owners to capture technical details and translate them into clear, accurate documentation + Design and maintain a structured knowledgebase to ensure project information is easy to find and traceable + Participate as a collaborative team member in Agile lifecycle and activities + Be expected to complete tasks in a fast-paced, results driven environment. To be successful in this role, you will have: + US citizenship + An Active DoD Secret clearance + A Bachelor’s degree in Computer Science, Information Systems, or relevant field + 3 years of documentation and knowledge management experience in supporting software development + Demonstrated experience creating and maintaining technical documentation + Experience organizing and managing large volumes of information, including developing logical structures, file/metadata file, etc. + Strong written and verbal communication skills with attention to details and consistency + The ability to travel up to 10% of the time. Additional desired experience and skills: + Experience supporting Army or DoD programs, especially in budgeting, analytics or business operations environments. + Familiarity with collaboration tools, like Jira and Confluence. + Experience with software development concepts and Agile methodologies + Experience with software testing including developing test cases, conducting software testing, documenting results, and other required testing activities. + Experience creating government acceptance test cases. If you are interested in supporting and working with our military and a passionate Serco team. Submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

Serco

Information Specialist

Acceptance Testing

Agile Programming Methodologies

Atlassian JIRA

Budgeting

Business Operations

Communication Skills

Computer Science

Continuous Improvement

Detail Oriented

DoD Secret Clearance

Documentation

Employee Assistance Plan

Federal Government

Government

Information Technology & Information Systems

Intelligence Community

Knowledge Base

Knowledge Management

Knowledge Management Software

Local Government

Metadata

Military

Operational Audit

Presentation/Verbal Skills

Product Testing

Provincial Government

Release Notes

Service Delivery

Software Administration

Software Development

Software Testing

Standard Operating Procedures (SOP)

State Government

Systems Maintenance

Team Player

Technical Writing

Test Case

Test Plan/Schedule

United States Citizen

United States Department of Defense (DoD)

United States Military

User Documentation

Willing to Travel

Writing Skills

FEED

Offer timely and accurate solutions through inbound and outbound conversations (including use of the client's application, emails and other communications as needed) while keeping a positive and upbeat attitude. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world‑leading companies that partner with us.

Rate Verification Specialist (Remote) job at Morley Companies. Lansing, MI.About The RoleRemote, Michigan residents only. As a remote Rate Verification Specialist at Morley, you'll be at the heart of ensuring our automotive warranty reimbursements are fair and accurate. Your expertise will be vital in reviewing past retail‑parts markups and labor‑rate changes to maintain precision in our work. This role is perfect for leveraging your background in automotive, business or accounting, especially if you're looking to work from home.What You'll DoExamine and interpret invoices and numerical data submitted by dealers to confirm accurate reimbursement rates.Ensure all applications meet the required standards and verify job cards according to the type of service repair.Identify qualifying repairs and compute the average markup percentages for parts and effective labor rates.Check that labor rates remain consistent with established benchmarks.Advise clients on recommended adjustments to markups or labor rates.Organize and coordinate work assignments while maintaining an efficient file system.Follow a dependable and regular work schedule.Offer timely and accurate solutions through inbound and outbound conversations (including use of the client's application, emails and other communications as needed) while keeping a positive and upbeat attitude.Questions Before You Apply?Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after‑hours questions the next business day).Skills For Success – Required SkillsKeen attention to detail, especially with numerical and financial calculations.Computer proficiency (navigating online resources, using Microsoft Office).Excellent interpersonal skills; capable of working well both within a team and independently.Professional demeanor and spoken / written communication skills.Acute listening skills with attention to detail.Strong organizational and time management skills; able to meet deadlines.Positive self‑starter with a solid work ethic.Eligibility RequirementsHigh school diploma or equivalent.Two or more years of professional work history in automotive, business or accounting.Demonstrated analytical, data entry and process‑oriented skills.Demonstrated ability to successfully perform in a fast‑paced work environment.Able to work the following hours of operation:Monday - Friday, 8 a.m. - 5 p.m. Eastern time.Must be able to stick to the schedule reliably.Nice to HaveAssociate degree.Background in dealership service administration, service management, warranty administration or parts management.Remote Work RequirementsMichigan resident.High‑speed internet access at home that you are able to connect to via Ethernet or landline.Secluded and distraction‑free work environment.The Remote ExperienceWondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.Health & Wellness BenefitsMedical and prescription coverage, including free annual physicals.Dental and vision insurance.Paid time off.Associate wellness program (earn a reward for getting your annual wellness checkup).Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma).Financial Benefits401(k) with match.Flexible spending account.Life insurance.Short‑ and long‑term disability insurance (company paid).Benefits To Make Your Life EasierTeladoc: 24/7 online access to doctors.24/7 nurse help desk.Patient advocacy: Free 24/7 help with benefit questions and claims issues.Family, financial and estate guidance services.About MorleyOur mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world‑leading companies that partner with us.We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.NoticesMorley utilizes E‑Verify during onboarding for all hires. Click here to learn more about E‑Verify: and your right to work.Click here to view Morley's CCPA Notice for applicants in California.Click here to view Morley's privacy policy.#J-18808-Ljbffr

Who we are: We’re a team that truly cares about you, values what you do and puts your unique talents to work. We love to make a difference in the lives of each other, our clients and our communities. This is why our associates choose to pursue their passions at Morley.
Our philosophy: To achieve our client-focused mission “to deliver extraordinary experiences,” we must first deliver extraordinary experiences to each other. Our associate-centric culture is focused on fostering happy and healthy people who feel challenged and rewarded, valued for their talents and secure in the care of inspiring and supportive leadership.
What we do: Within our company, we have three groups that serve our Fortune 500 clients in three distinct ways. Our Business Process Outsourcing group is a contact center providing customer care, expert and technical support and specialty support services. In Meetings & Incentives, we produce meetings and events domestically and internationally. Our Exhibits & Displays team creates environments that captivate trade show, museum and other audiences with memorable moments. To support our client-facing efforts, we have a diverse team of associates in the areas of human resources, information technology, accounting, marketing, communications, creative, facilities and enterprise services.

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Information Specialist Serco

Rate Verification Specialist (Remote) at Morley Companies Lansing, MI Morley Companies

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