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Determine areas for improvement and optimize workflows for existing applications ensuring that the design and build are completed successfully, clearly documented, and integration testing performed while leveraging best practices. Completes assigned tasks per defined project scope, timelines, and budgets for implementations and may work on multiple implementations at any given time.

We've learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas.Job Summary(Professional Billing)Hybrid if local or fully remote if experienced/certified and not localIT Application Analyst-Associate is responsible for providing support for Epic and 3rd party applications used by supported departments. This includes implementation, support, maintenance, and optimization of applications, systems, and technologies. This position requires collaboration with other IT teams, leadership, and end users to ensure a cohesive, integrated product offering. This position will work with internal and external stakeholders to understand the operational needs, and then design, and implement solutions that meet those business requirements. Epic is the primary software vendor, but responsibility does include other software vendors. This position will foster a culture of excellence, innovation, and collaboration.This posting is to reflect the following positions dedicated to the UMC Epic Team.IT Application AnalystOrIT Clinical Applications Analyst<ul><li>RN License to practice professional nursing in the state of Texas required.</li></ul>Job Specific Responsibilities<ul><li>Design, build, and test Epic and 3rd party applications for implementation, optimization, and ongoing support.</li><li>Perform comprehensive testing for all designated applications, which encompasses documentation of testing progress, reporting, and resolving identified issues.</li><li>Responsible for facilitating workflow design and validation in collaboration with end users.</li><li>Assess and document workflows for assigned applications by interviewing/shadowing users.</li><li>Determine areas for improvement and optimize workflows for existing applications ensuring that the design and build are completed successfully, clearly documented, and integration testing performed while leveraging best practices.</li><li>Follow process methodologies, policies and procedures for software support and maintenance to ensure the integrity of electronic data.</li><li>Recommend technology solutions that can improve the quality and efficiency of clinical and operational processes.</li><li>Reacts quickly and appropriately to situations, such as anticipating needs, making informed decisions, and seizing opportunities.</li><li>Responsible for coaching and mentoring junior members of the team.</li><li>Completes assigned tasks per defined project scope, timelines, and budgets for implementations and may work on multiple implementations at any given time.</li><li>Responsible for updating assigned requests and project tasks, and effectively communicate status updates.</li><li>Report risks for projects or requests promptly to the appropriate team members and manager.</li><li>Participate in coordinating installation of application changes following change control processes.</li><li>Assess incoming incidents and work to resolve issues, or if unable to resolve, escalate appropriately.</li><li>Utilize standard departmental process and tools to ensure Service Line Agreement (SLA) compliance.</li><li>Participate in on‐call coverage responsibilities.</li><li>Adjust work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations.</li><li>Perform other related duties and responsibilities as required or requested.</li></ul>Education and Experience<ul><li>High School Diploma or GED (Bachelor's highly recommended)</li><li>Minimum of two (2) years recent experience in IT, healthcare, EHR development, and/or implementation</li><li>Experience with Epic EHR preferred</li><li>Knowledge of industry standard practices in application support function</li></ul>Required Licensures/Certifications/Registrations<ul><li>Certification in the assigned (1) Epic Application is required within six (6) months of hire and within 2 attempts.</li><li>ITIL certification preferred</li><li>If the employee currently holds a clinical licensure or certification, the employee must maintain their licensure or certification in accordance with their respective state governing board. The employee holds complete responsibility for all activities, education, and training required to maintain their clinical licensure or certification.</li></ul>Knowledge, Skills, and Abilities<ul><li>Ability to communicate effectively via verbal or written methods.</li><li>Ability to interpret and complete technical assignments with minimal supervision and/or guidance.</li><li>Interact professionally with a diverse group of end users, internal/external teams, and vendors.</li><li>Knowledge of healthcare operations, workflows, policies, and regulations.</li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Possesses outstanding analytical and problem solving/resolution skills.</li><li>Possess general knowledge and understanding of supported applications.</li><li>Must be able to understand and redefine processes in order to effectively implement technology solutions.</li><li>Must be detail oriented, well-organized, and demonstrate ownership for project success.</li><li>Possesses excellent customer service qualities</li></ul>Interaction with Other Departments and Other Relationships<ul><li>Internal: Requires interaction with all UMC departments, medical staff, technical personnel at TTUHSC and UMC Physicians, and future connect affiliates.</li><li>External: Works with multiple vendors from a support perspective.</li></ul>Physical Capabilities<ul><li>Work is of medium demand; walking, sitting, and standing most of the time while on duty.</li><li>Occasional lifting of equipment is required.</li><li>Adequate hand/eye coordination and fine motor skills required for typing.</li><li>Talking and hearing is essential in dealing with co-workers and customers.</li></ul>Environmental / Working Conditions<ul><li>Works is a well-lighted, heated, and ventilated building.</li><li>Hours may vary to accommodate the needs of other departments or system maintenance.</li><li>Many system management functions can only be performed during non-peak hours.</li><li>Normal work hours are from 8:00am - 5:00 pm Monday - Friday.</li></ul>UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.<ul><li>Request for accommodations in the hire process should be directed to UMC Human Resources.*</li></ul>

UMC Health System

IT Application Analyst / Clinical Application Analyst - Professional Billing

Analysis Skills

Best Practices

Billing

Budgeting

Change Control

Clinical Assessment

Clinical Competency

Clinical Information Systems

Coaching

Communication Skills

Customer Service Evaluation

Data Quality

Detail Oriented

Documentation

Epic Systems

Health Informatics

Health Information Technology

Healthcare

High School Diploma

Identify Issues

Industry Standards

Information Technology & Information Systems

Integration Testing

Leadership

Lifting Equipment

Medical Record System

Mentoring

Needs Assessment

Operations Processes

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Progress Reports

Quality Management

Regulations

Service Level Agreement (SLA)

Software Administration

Software Installation

Systems Administration/Management

Systems Maintenance

Testing

Typing

User Groups

Paid Sick Days

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Work From Home

Life Insurance

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Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance.

Position Description & Qualifications The Army PPB BOS program is seeking a 100% Remote Information Specialist to lead documentation and knowledge management for software development teams. The candidate shall own the creation, organization, and maintenance of system documentation, knowledge bases that support developers, testers, and government stakeholders. In this role, you will: + Develop, maintain and continuously improve project documentation, including user guides, admin guides, test plans, release notes, SOP, user acceptance test cases + Work closely with developers, testers, and product owners to capture technical details and translate them into clear, accurate documentation + Design and maintain a structured knowledgebase to ensure project information is easy to find and traceable + Participate as a collaborative team member in Agile lifecycle and activities + Be expected to complete tasks in a fast-paced, results driven environment. To be successful in this role, you will have: + US citizenship + An Active DoD Secret clearance + A Bachelor’s degree in Computer Science, Information Systems, or relevant field + 3 years of documentation and knowledge management experience in supporting software development + Demonstrated experience creating and maintaining technical documentation + Experience organizing and managing large volumes of information, including developing logical structures, file/metadata file, etc. + Strong written and verbal communication skills with attention to details and consistency + The ability to travel up to 10% of the time. Additional desired experience and skills: + Experience supporting Army or DoD programs, especially in budgeting, analytics or business operations environments. + Familiarity with collaboration tools, like Jira and Confluence. + Experience with software development concepts and Agile methodologies + Experience with software testing including developing test cases, conducting software testing, documenting results, and other required testing activities. + Experience creating government acceptance test cases. If you are interested in supporting and working with our military and a passionate Serco team. Submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

Hybrid IT Jobs in Niskayuna, NY

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Hybrid IT Jobs in Niskayuna, NY

IT Application Analyst / Clinical Application Analyst - Professional Billing UMC Health System

Information Specialist Serco

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