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Lead complex projects, collaborating with field engineering team to complete cloud migration projects (taking ownership of the remote portion of the project work) . - Advanced understanding of networking concepts (managed switches), virtualization (VMware & Hyper-V), Windows Server OS, firewalls, and VoIP systems .

Escalation/Project Engineer  Hybrid 
Our client is a growing managed service provider in central Connecticut looking to add to their internal/in-house team. This position serves as an escalation point for the Help Desk and will collaborate with the field engineering team to complete project-based work.  
100% remote after 90 day ramp up period (2 days in office, 3 days remote), Office in Hartford CT area 
Compensation range $80,000 - $95,000 + bonus potential and a great benefits package.  
Responsibilities:  
-    Serve as the senior level technician for the in-house team, handling escalated technical support issues  
-    Mentor and train internal staff on solutions to complex technical support issues  
-    Lead complex projects, collaborating with field engineering team to complete cloud migration projects (taking ownership of the remote portion of the project work)  
-    Manage and troubleshoot issues related to network devices, SonicWall firewalls, wireless APs, managed switches 
-    Implement MFA and other managed security services and work with clients to achieve a strong security posture and remain within compliance standards  
-    Act as an expert for Microsoft environments and cloud solutions   
Qualifications:  
-    5+ years of experience working in a highly technical environment or managed service provider  
-    Desired certifications in the following areas  MS 365, Windows Server, SonicWall  
-    Strong experience with MS 365, Exchange server, OneDrive, Azure, and on prem Exchange  
-    Advanced understanding of networking concepts (managed switches), virtualization (VMware & Hyper-V), Windows Server OS, firewalls, and VoIP systems  
-    Ability to work on escalated tickets and balance project-based work (emphasis on Cloud migration projects) 
-     Must have excellent customer service skills with the ability to multi-task  
-    Must be able to act as a mentor for lower-level help desk team.  
INDI

J. Morrissey

Escalation/Project Engineer - Hybrid

Cloud Computing

Customer Support/Service

Firewalls

Help Desk

Identify Issues

Mentoring

Microsoft Exchange Server

Microsoft Hyper-V

Microsoft Product Family

Microsoft Windows Azure

Microsoft Windows Operating System

Microsoft Windows Server

Multitasking

Network Switching

Project Engineering

Protective Services

Regulatory Compliance

Sales/Support Engineering (SE)

Security Monitoring

SonicWALL

Staff Training

Technical Support

VMWare

Virtualization

VoIP (Voice over IP)

Wireless Communications

HaleyMarketing

OTHER

We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community. The A&H Specialty Business Unit (SBU) takes a forward-thinking, flexible approach to solutions that span a robust slate of products tailored to needs in Special Risk, International Travel Medical, retail and wholesale Travel and Occupational Risk.

Crum & Forster Company Overview:
Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support. In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions.  The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market. The A&H Specialty Business Unit (SBU) takes a forward-thinking, flexible approach to solutions that span a robust slate of products tailored to needs in Special Risk, International Travel Medical, retail and wholesale Travel and Occupational Risk. In 2025, the SBU recorded $1,391M in gross premium written. 

Job Description:
Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support. In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions.  The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market. The A&H Specialty Business Unit takes a forward-thinking, flexible approach to solutions that span a robust slate of products tailored to needs in Special Risk, International Travel Medical, retail and wholesale Travel and Occupational Risk. At year-end 2024, the SBU recorded $1,391M in gross premium written. Information about the Role, Line of Business and Team: As the Occupational Risk Profit Center continues to grow, so does the need for talented individuals to aid in the success of the division.   This role will focus on the accounting and finance responsibilities associated with managing an Insurance Agency within an Insurance Carrier. In this position you will interact internally with: Underwriting, Actuarial, Claims, Compliance, IT, and externally with Occupational Accident’s business partners. <ul style="margin-top:0in"><li style="margin-left:0in">The role can be based on our Glastonbury, CT location/hybrid or Remote. If remote, quarterly travel and additional travel as needed is required to our Glastonbury, CT location.</li></ul>What you will do:<ul><li style="margin-left:0.25in">Oversee and manage all accounting functions related to occupational accident operations, ensuring compliance with industry regulations, GAAP, and internal policies.</li><li style="margin-left:0.25in">Prepare, analyze, and oversee monthly, quarterly, and annual financial statements, including balance sheets, income statements, and cash flow statements.</li><li style="margin-left:0.25in">Manage the month-end, quarter-end, and year-end close processes, including journal entries, reconciliations, and reporting, ensuring all deadlines are met.</li><li style="margin-left:0.25in">Conduct detailed account reconciliations and address discrepancies to ensure accuracy and compliance.</li><li style="margin-left:0.25in">Prepare monthly general ledger interface entries to record premiums, expenses, losses, and commissions.</li><li style="margin-left:0.25in">Analyze financial data and provide insights to support decision-making, strategic planning, and forecasting.</li><li style="margin-left:0.25in">Support the preparation of budgets and forecasts by providing detailed financial analysis and variance explanations.</li><li style="margin-left:0.25in">Oversee the receiving, invoicing, vendor payment, and commission payment processes, resolving discrepancies as needed.</li><li style="margin-left:0.25in">Guide and mentor junior accounting staff, fostering a collaborative and productive work environment, and assist with training new team members.</li><li style="margin-left:0.25in">Collaborate with internal and external auditors during audits, providing necessary documentation and explanations.</li><li style="margin-left:0.25in">Review, improve, and implement process changes to yield greater efficiencies within accounting operations.</li><li style="margin-left:0.25in">Utilize Salesforce and Accounting Seed to manage accounting data, track performance metrics, and generate reports for management review.</li><li style="margin-left:0.25in">Process and review intercompany billing and transactions, ensuring proper documentation and accuracy.</li><li style="margin-left:0.25in">Assist in reviewing and documenting business processes to identify opportunities for improvement and support implementation projects, including new accounting systems or software.</li><li style="margin-left:0.25in">Stay current on industry trends and best practices to enhance the effectiveness of accounting operations.</li></ul>Captive and Reinsurance-Specific Functions:<ul><li style="margin-left:0.25in">Oversee and manage accounting for captive insurance entities, including preparation of statutory financial statements and regulatory filings.</li><li style="margin-left:0.25in">Coordinate and reconcile reinsurance transactions, including ceded and assumed premiums, losses, and commissions.</li><li style="margin-left:0.25in">Prepare and analyze Schedule F (Reinsurance) and other regulatory schedules related to reinsurance and captive operations.</li><li style="margin-left:0.25in">Monitor and account for collateral and trust arrangements associated with captive and reinsurance agreements.</li><li style="margin-left:0.25in">Ensure compliance with all regulatory requirements specific to captives and reinsurance, including reporting to state insurance departments.</li><li style="margin-left:0.25in">Liaise with captive managers, reinsurers, and external auditors to support audits and regulatory examinations.</li><li style="margin-left:0.25in">Assist in the structuring and accounting for new captive and reinsurance programs, including documentation and implementation of related processes.</li></ul>What YOU will bring to C&F:<ul><li style="margin-left:20.15pt">Strong technical and analytical skills with a focus on data driven workflows. </li><li style="margin-left:20.15pt">Ability to work in a fast paced, deadline-driven environment, independently, and collaborate with a team.</li><li style="margin-left:20.15pt">Strong written and verbal communication skills</li><li style="margin-left:20.15pt">Ability to facilitate team conflict resolution.</li><li style="margin-left:20.15pt">Communicates information in a clear, concise, and timely manner using appropriate channels of communication.</li><li style="margin-left:20.15pt">Strong organization and time management skills with exceptional attention to detail</li></ul>Requirements:<ul><li style="margin-left:0.25in">Bachelor’s degree in Accounting, required. *Will accept other business field Majors only with Captive/Reinsurance experience present.</li><li style="margin-left:0.25in">Property & Casualty (P&C) line experience is a plus.</li><li style="margin-left:0.25in">Captive/Reinsurance experience preferred. </li><li style="margin-left:0.25in">Minimum of 5 years of professional accounting experience, within the insurance industry.</li><li style="margin-left:0.25in">Intermediate experience with Excel, Word, Outlook, Access, and database management; Tableau experience is a plus.</li><li style="margin-left:0.25in">Strong emphasis on advanced Excel knowledge, including formulas, pivot tables, and data analysis.</li></ul> #LI-MS #LI-REMOTE

What C&F will bring to you:
<ul><li>Competitive compensation package</li><li>Generous 401K employer match</li><li>Employee Stock Purchase plan with employer matching</li><li>Generous Paid Time Off</li><li>Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing</li><li>A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path</li><li>A dynamic, ambitious, fun and exciting work environment</li><li>We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community</li></ul> At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit <a href="https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/" rel="noopener nofollow noreferrer" target="_blank">https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/</a>  for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $74,900 to a maximum of $110,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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Escalation/Project Engineer - Hybrid J. Morrissey

Sr./Lead Accountant, Reinsurance (Remote or Glastonbury, CT/Hybrid) Crum & Forster

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