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This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise.

HOUR

Overview:
<p style="margin:0px">Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.</p>

Position Summary:
<p style="margin:0px;text-align:center"><strong>Team Lead Call Center – Aurora, IL </strong></p><p style="margin:0px;text-align:center"><strong>In-Office and Remote days are required (not fully remote)</strong></p><p style="margin:0px;text-align:center"><strong>Stable Hours • Bi-Weekly Pay • Paid Training • Growth Opportunities</strong></p><p style="margin:0px"> </p><p style="margin:0px;text-align:center">If you’re looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We’re hiring a Team Lead for our Call Center in Indianapolis.  This position is great for someone who wants to continue their strong customer‑service skills, grow their careers, and work in a positive, team‑focused environment.  If you want stability, support, and a place to grow, we’d love to talk with you.</p><p style="margin:0px"> </p><p style="margin:0px"><strong>What You’ll Do:</strong></p><ul style="margin-top:0in"><li>Provide coaching to our call center agents</li><li>Liaise between leadership and staff and act as a back-up to management</li><li>Provide friendly, professional service on every call</li><li>Follow clear processes and training to support blood donor needs</li><li>Work with a supervisor who’s invested in your success</li></ul><p style="margin:0px"><strong>What We Offer:</strong></p><ul style="margin-top:0in"><li>Predictable and consistent schedules</li><li>Paid training — we teach you everything you need to know</li><li>Supportive supervisors and a team‑oriented culture</li><li>Benefits package (medical, dental, vision, PTO, 401K.)</li></ul><p style="margin:0px"><strong>What We’re Looking For:</strong></p><ul style="margin-top:0in"><li>Strong communication skills</li><li>Comfort using computers and learning new systems</li><li>Reliability and a confident mindset</li><li>Call Center experience is required</li></ul><p style="margin:0px"><strong> </strong></p><p style="margin:0px"><strong>Schedule:</strong></p><p style="margin:0px">Monday-Tuesday 11:30am-8:00pm, Wednesday-Thursday 8:00am-5:30pm, Rotating Friday 8:00am-4:30pm and Saturday 8:00am-1:00pm</p><p style="margin:0px"> </p><p style="margin:0px"><strong>Location:</strong></p><p style="margin:0px">Aurora, IL   - Position requires In-office and remote days</p>

Total Rewards Package:
<p style="margin:0px"><strong>Compensation</strong><br/>The target salary for this position is $23.05 per hour. <br/><br/>The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.<br/><br/><strong>Benefits</strong><br/>Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.</p>

Responsibilities:
<ul><li>Demonstrates Versiti core values and displays the highest level of customer service to internal/external customers</li><li>Responsible for all channel assignments as well as special event needs, which includes special appeals related to general shortage, community crisis, blood type need, etc.</li><li>Recruits donors by promoting the opportunity to donate with Versiti Blood Centers</li><li>Makes reminder phone calls to donors regarding appointments set for media and or special event drives.</li><li>Interprets reports to accurately communicate results to staff</li><li>Performs administrative/clerical duties, as assigned, in order to complete tasks related to the department’s operation (ex. updating donor profiles, data entry)</li><li>Assists new associates in becoming familiar with the position, including new hire training.</li><li>Assists with on-going continuing education and development of staff</li><li>Ensures Contact Center associates are present and productive; communicates concerns with supervisors</li><li>Works with management to perform opening/closing duties</li><li>Assists management in monthly coaching sessions to correct performance problems and achieve desired results.</li><li>Perform some supervisory tasks in the absence of a supervisor, but will not deliver disciplinary action.</li><li>Performs other departmental duties as required, such as assistance with daily huddle board, preparation of department materials, campaigns, contests, etc.</li><li>Performs other duties as assigned</li><li>Complies with all policies and standards</li></ul><p style="margin:0px">#AJ123</p>

Qualifications:
<p style="margin:0px"><strong>Education</strong></p><ul><li>High School Diploma or equivalent required</li></ul><p style="margin:0px"><strong>Experience</strong></p><ul><li>Customer service experience required</li><li>1-3 years multi-channel, contact center experience preferred (phone, email, text) preferred</li></ul><p style="margin:0px"><strong>Knowledge, Skills and Abilities</strong></p><ul><li>General understanding of Versiti mission and operation</li><li>Excellent verbal and written communication skills</li><li>Good attention to detail and accuracy</li><li>Results-oriented</li><li>Must be organized & understand how to prioritize tasks</li><li>Proven persuasion skills with ability to handle opposition</li><li>Ability to multi-task and proactively communicate progress/obstacles</li><li>Strong intrapersonal skills and relationship-building</li><li>Proficient computer skills (Microsoft Office) and ability to learn job-specific applications</li></ul><p style="margin:0px"><strong>Tools and Technology</strong></p><ul><li>Personal Computer (desktop, laptop, tablet) required</li><li>Microsoft Office products required</li><li>Must learn contact center-specific programs (HemaTerra) required</li></ul><p style="margin:0px"> </p><p style="margin:0px"> </p>

Versiti, Inc.

Call Center Team Lead - Hybrid - Monday-Tuesday 11:30am-8:00pm, Wednesday-Thursday 8:00am-5:30pm, Rotating Friday 8:00am-4:30pm and Saturday 8:00am-1:00pm

Administrative Skills

Blood Bank

Call Centers

Campaigns

Clinical Laboratory

Coaching

Communication Skills

Cost Control

Customer Support/Service

Data Entry

Detail Oriented

Disciplinary Action

Donor Development

Establish Priorities

Genomics

Healthcare

Healthcare Providers

Hospital

Hospital Systems

Laboratory

Leadership

Medicine

Microsoft Office

Microsoft Product Family

Multitasking

Oncology

Organizational Skills

Patient Care

Persuasion Skills

Presentation/Verbal Skills

Professional Services

Staff Development

Stem Cells

Team Lead/Manager

Team Player

Training/Teaching

Writing Skills

[AW]-iCims

FULL_TIME

Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.

YEAR

<p><b>Description</b></p><p style="text-align:left"><u><b>Job Description:</b></u></p><p style="text-align:inherit"/><div><div><p><b>Title: Senior Account Associate - Commercial Lines</b> <br/><b>Work Mode: </b>Remote/ Eastern and Central Time Zones Only<b> | Location/Supporting: </b>Longwood, FL<b> | Book Focus:</b> International/ Reverse Flow<br/> <br/><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i> </p></div><div><p> <br/><b>About the Role:</b> Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs. </p></div><div><p> <br/><b>Key Responsibilities:</b> </p></div><div><ul><li><p><b>Team Leadership:</b> Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. </p></li></ul></div><div><ul><li><p><b>Policy Management:</b> Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. </p></li></ul></div><div><ul><li><p><b>Task Processing:</b> Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. </p></li></ul></div><div><ul><li><p><b>New and Renewal Business Support:</b> Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. </p></li></ul></div><div><ul><li><p><b>Contract Review:</b> Assist in reviewing contracts to ensure proper coverages are included. </p></li></ul></div><div><ul><li><p><b>Accounts Receivable:</b> Monitor reports and take action on delinquent accounts, collecting outstanding balances. </p></li></ul></div><div><ul><li><p><b>System Maintenance:</b> Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. </p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Monitor and maintain activity/suspense to ensure timely completion. </p></li></ul></div><div><ul><li><p><b>Communication:</b> Maintain frequent, transparent communication with the account team regarding workload status and any issues. </p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. </p></li></ul></div><div><ul><li><p><b>Policy Compliance:</b> Stay updated on company policies and procedures. </p></li></ul></div><div><ul><li><p><b>Continuous Improvement:</b> Seek and adopt best practices to improve individual and team performance. </p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrate integrity and leadership. </p></li></ul></div><div><p> </p></div><div><p><b>Ideal Candidate Qualifications:</b> </p></div><div><ul><li><p>3+ years of customer service experience in the insurance industry </p></li></ul></div><div><ul><li><p>Thorough knowledge of insurance brokerage and client needs </p></li></ul></div></div><div><div><ul><li><p>Required active licensing, professional designation (CISR) preferred </p></li></ul></div><div><ul><li><p>Strong analytical, problem-solving, and decision-making skills </p></li></ul></div><div><ul><li><p>Exceptional customer service, communication, multitasking, and organizational skills </p></li></ul></div><div><ul><li><p>Proficiency in MS Office (Outlook, Word, Excel) </p></li></ul></div><div><ul><li><p>High School Diploma (or equivalent) </p></li></ul></div><div><p> <br/><b>What We Offer:</b> </p></div><div><ul><li><p>Competitive salaries and bonus potential </p></li></ul></div><div><ul><li><p>Company-paid health insurance </p></li></ul></div><div><ul><li><p>Paid holidays, vacations, and sick time </p></li></ul></div><div><ul><li><p>401K with employer match </p></li></ul></div><div><ul><li><p>Professional growth and career progression opportunities </p></li></ul></div><div><ul><li><p>Respectful culture and work/family life balance </p></li></ul></div><div><ul><li><p>Community service commitment </p></li></ul></div><div><ul><li><p>Supportive teammates and a rewarding work environment </p></li></ul></div><div><p> <br/><b>What to Expect (Application Process):</b> </p></div><div><ul><li><p>30-Minute Phone Screen, Online Assessments, and Interview(s) </p></li></ul></div></div><p style="text-align:inherit"/><p style="text-align:left"><u><b>Salary Range</b></u></p><p><i>The expected pay range for this position is 55-75K annually, depending on experience, relevant skills, and geographic location.</i></p><p style="text-align:inherit"/><p style="text-align:left">Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

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Call Center Team Lead - Hybrid - Monday-Tuesday 11:30am-8:00pm, Wednesday-Thursday 8:00am-5:30pm, Rotating Friday 8:00am-4:30pm and Saturday 8:00am-1:00pm Versiti, Inc.

Senior Account Associate- Commercial Insurance Insurance Office of America

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