Assist with the timely resolution of escalated channel partner and end-customer product and services issues with a primary focus on customer retention, loyalty and OSAT.+ Responsible for providing operational counsel and leading kaizen activities focused on improving, optimizing, and transitioning change in the core areas of service operations.+ Partner with channel leadership and provide guidance to the Commercial Education and Training Team to develop and advance distributor's talent bench through continuous learning and development of aftermarket leadership and technical teams, building the aptitude and competencies necessary to lead, support and repair technically advanced products.+ Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners - in addition to many leading sports venues and historic sites around the world.