Software/Technical Skills: • Knowledge of Printer & Scanner networking and the "Computer Peripheral" area (Networked/Color/Mono Printer, FAX and MFC's) • Customer Relationship Software (Salesforce or similar) • Thermal Printing - Preferred • Knowledge of Linux, Windows, Android, Apple (drivers/installers) - Preferred • Knowledge of Brother and competitive Printer/Fax/MFC product "Solutions & Networking" for Fortune 1,000-2,000 End-users - Preferred • Knowledge of Office Automation products, such as, Digital Copiers and various Network Applications & Solutions- Preferred • Knowledge of writing technical documents such as articles, product procedures, and technical data sheets Intermediate- Preferred • Mobile Connectivity and Printing- Preferred • Other Skills/Knowledge/Abilities: • Strong knowledge in management of assigned resources, with the ability to prioritize accounts and call on those with highest potential • Ability to manage customer/partner visits and coordinate closely with the sales and product marketing teams • Ability to keep current with rapidly advancing technology to meet customer demands for delivery of information, products, and services • Communication skills (verbal/written), with the ability to troubleshoot technical information with customers and internal staff • Strong knowledge of application engineering concepts and best practices required • Ability to collaborate cross-functionally and at all levels of the organization • Ability to keep current with rapidly advancing technology to meet customer demands for delivery of information, products, and services. • Partner with sales teams to support consultative selling efforts through technical expertise and solution alignment • Participate in joint sales calls and customer meetings (on-site and virtual) with sales representatives and channel partners • Support national and strategic accounts by traveling with sales representatives as needed • Collaborate with internal stakeholders to support solution-based selling across Brother's portfolio • Consult with copier dealers, VARs, and other channel partners to support sales growth and solution adoption within end-user accounts • Assist with responding to RFPs, RFIs, and customer technical inquiries in collaboration with internal teams.