FULL_TIME

FEED

YEAR

Their unique mix of skills and qualifications matches our customers’ needs, to ensure the delivery of great, purpose-built, customized software applications for healthcare providers – now and for the future. Our entire team shares a passion for exploring new ideas, overcoming challenges as well as designing, creating, and delivering market-leading health IT solutions and services.

Are you interested in working for a growing company, as part of a great supportive Customer Care team? Are you looking for an exciting opportunity in the medical IT industry? Do you reside in Massachusetts and seek a career, rather than just a job?If yes, you need to consider this role with PaxeraHealth Corp.PaxeraHealth is now hiring a  Customer Care  L3 Engineer to join our Implementation and Customer Care  team.  Don’t miss out on this great opportunity with a growing company. We seek an individual who will embrace our culture of excellence, service and integrity. As a developer of technologies that help manage millions of medical images every year, PaxeraHealth Corp. is shaping the industry and transforming technologies so radiologists and clinicians have what they need, including our AI solutions. As such, we are one of the best and brightest medical solutions companies for whom to work. This position is ideal for someone with a strong background in PACS/Healthcare IT, excellent problem-solving skills, and a passion for customer support.This is a Hybrid Position located in the USA for our company that is located in Newton MAWe offer on the job training, and a respectful, friendly work environment in a growing company!<h3 style="line-height:1.656;background-color:#ffffff;margin-top:19px;margin-bottom:5px">Responsibilities</h3><ul><li style="list-style-type:disc">Serve as the highest level of technical support for PaxeraHealth clients.</li><li style="list-style-type:disc">Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems.</li><li style="list-style-type:disc">Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments.</li><li style="list-style-type:disc">Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions.</li><li style="list-style-type:disc">Document project activity, contribute to knowledge-based content, and perform root cause analysis.</li><li style="list-style-type:disc">Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests.</li><li style="list-style-type:disc">Provide expert input and support in conferences, demos, or onsite engagements when needed.</li></ul>What We’re Looking For<ul><li style="list-style-type:disc">5+ years supporting or implementing PACS or similar Healthcare IT software.  </li><li style="list-style-type:disc">Bachelor’s degree in Computer Science or related field (or equivalent experience).  </li><li style="list-style-type:disc">Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE.  </li><li style="list-style-type:disc">Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.).  </li><li style="list-style-type:disc">Technical knowledge in:  </li><li style="list-style-type:disc">Networking: TCP/IP, VPNs, NAT, VLAN  </li><li style="list-style-type:disc">Databases: SQL Server, queries, management  </li><li style="list-style-type:disc">Scripting: Bash, PowerShell, Ruby/Perl, HTML/XML  </li><li style="list-style-type:disc">Tools: Wireshark, IIS, Apache, OpenSSL  </li><li style="list-style-type:disc">Strong communication and interpersonal skills with a customer-first mindset.  </li><li style="list-style-type:disc">Ability to explain technical concepts to non-technical users clearly and patiently.</li></ul>Must be able to pass a drug test and a background check. What We Offer in Return:<ul><li style="list-style-type:disc">A Competitive Wage/Salary!</li><li style="list-style-type:disc">Remote position </li><li style="list-style-type:disc">Working for a rapidly growing company in the dynamic healthcare technology field!</li><li style="list-style-type:disc">Benefits to include:</li></ul><ul><li style="list-style-type:disc">Company Health, Vision and Dental insurance</li><li style="list-style-type:disc">Life Insurance</li><li style="list-style-type:disc">Paid Holidays</li><li style="list-style-type:disc">Paid Vacation </li><li style="list-style-type:disc">Paid sick time</li><li style="list-style-type:disc">Paid personal days</li><li style="list-style-type:disc">Work with an outstanding and dedicated team of accounting, IT, Marketing, and Administrative professionals who are committed to our company’s growth</li><li style="list-style-type:disc">Work for a company whose values include:  Integrity, Hard Work, Exceptional Service and Innovation</li><li style="list-style-type:disc">A friendly work environment with a family-owned feel!</li></ul> Come Join Our team! Our TeamOur most valuable assets are the talented, purposeful people on our team. In fact, they are the backbone of PaxeraHealth. We provide an environment that attracts, motivates, and retains the best people, enabling us to be highly productive and consistently achieve excellent results.Our entire team shares a passion for exploring new ideas, overcoming challenges as well as designing, creating, and delivering market-leading health IT solutions and services. Their unique mix of skills and qualifications matches our customers’ needs, to ensure the delivery of great, purpose-built, customized software applications for healthcare providers – now and for the future.If interested in this exciting opportunity to work for a company with tremendous growth potential, one which embraces diversity, offers a respectful, friendly work environment, yet one charged with the energy and excitement, please send your resume with salary requirements now! Don’t miss out on this great opportunity.Powered by JazzHR

PaxeraHealth

Customer Care L3 - Medical Imaging - Hybrid

Accounting

Apache

Artificial Intelligence (AI)

Background Investigation

Bash Scripting

Cloud Computing

Communication Skills

Computer Science

Conferences

Customer Support/Service

Dental Insurance

Digital Imaging and Communications in Medicine (DICOM)

Electronic Medical Records

HIS/RIS

HL7 (Health Level 7)

HTML (HyperText Markup Language)

Health Information Technology

Healthcare

Healthcare Providers

Healthcare Software

Identify Issues

Information Technology & Information Systems

Information Technology Software

Interpersonal Skills

Maintenance Services

Marketing

Medical Imaging

Microsoft Active Directory

Microsoft IIS Web Server (Internet Information Services)

Microsoft SQL Server

Microsoft Windows Server

Microsoft Windows System Administration

NAT (Network Address Translation)

OpenSSL

Perl Programming Language

Picture Archiving and Communication System (PACS)

Problem Solving Skills

Product Demonstration

Project Engineering

Project/Program Management

Root Cause Analysis

Ruby

Software Administration

Systems Administration/Management

TCP/IP (Transmission Control Protocol/Internet Protocol)

Technical Leadership

Technical Support

Time Management

VLAN (Virtual Local Area Network)

VMWare

VPN (Virtual Private Network)

Vision Plan

Windows PowerShell

Wireshark (Ethereal)

XML (EXtensible Markup Language)

partner JazzHR

UNKNOWN

ADAPTED_NOW

The purpose of their interactions is to engage in meaningful scientific exchange that will ensure patients have access to BMS medicines, to ensure their safe and appropriate usethrough peer to peer discussions aligned with medical strategies and needs expressed by external stakeholders, and to facilitate research. Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

<div>Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.<div>Position:Medical Science Liaison, Cardiovascular - Milvexian Location: Field - ME, VT, NH, MA, RI The MSL role embodies our medical mission to be recognized as the trusted partner for internal stakeholders and thehealthcare community, driving scientific exchange to enhance medical education, data generation, insight generationand patients’ access to medicine.   The Medical Science Liaison (MSL) is responsible for identifying disease and product related medical needs in a defined geography. The primary role of the MSL is to develop and maintain relationships with Thought Leaders (TL) andHealthcare Providers (HCP) within their healthcare system. The purpose of their interactions is to engage in meaningful scientific exchange that will ensure patients have access to BMS medicines, to ensure their safe and appropriate usethrough peer to peer discussions aligned with medical strategies and needs expressed by external stakeholders, and to facilitate research. The MSL also serves as the medical resource for external stakeholders in the community.  Key Responsibilities:External Environment and Customer Focus<ul><li>Develop and maintain relationships with academic and community research thought leaders, appropriate HCPs, and access stakeholders, within a given geography to answer scientific, unsolicited product, and HEOR related questions.</li><li>The MSL will use various channels for interactions (1:1, group presentations, remote, etc.)</li><li>Demonstrate proficiency in using available scientific resources and presentations.</li><li>Effectively present information to TL/HCPs and be able to respond to questions, ensuring medical accuracy and compliance with local procedures, ethical and legal guidelines and directives.</li><li>Actively assess the medical landscape by meeting with TL/HCPs/Access Stakeholders to understand their needs and expertise.</li><li>Continuously update own knowledge in treatment strategies, products, unmet medical needs, clinical trials, health economics outcomes research and scientific activities.</li><li>Understand the competitive landscape and evolving healthcare models and actively prepare to address informational needs of customers</li><li>Identify opportunities to partner with HCPs on disease state initiatives, collaborative research projects, and investigator sponsored research (ISR) of interest and in alignment with BMS strategic objectives</li><li>Attend medical congresses and local/regional meetings.</li><li>Collect and provide meaningful medical insights and/or impact by communicating these back to the medical and commercial organizations to support strategy development and business decisions</li></ul>Contribute to the Medical Plan<ul><li>Develop geography-specific Field Medical and TL Interaction plans based on therapeutic area objectives and TLs needs</li><li>Adopt institution/account planning approach and contribute to cross-functional institution/account plans</li><li>Contribute to development and delivery of scientifically meaningful medical programs/projects in line with the local Medical and Field Medical plan</li></ul>Provide Medical Support<ul><li>Establish a customer-centric, compliant collaboration with cross-matrix field teams within assigned geography</li><li>As necessary and appropriate, support the initial and ongoing medical /scientific area and product specific training and provide key scientific updates to internal stakeholders (e.g. Commercial, Regulatory, Pharmacovigilance, Legal, HEOR, Value Access & Payment)</li><li>Provide scientific support at promotional meetings by presenting scientific and clinical data, by evaluating speakers and by giving support to BMS-contracted speakers (if applicable)</li><li>Participate in assigned Congress activities</li></ul>Support Clinical Trial Activities<ul><li>Support Interventional and Non Interventional Research (NIR) studies (e.g. identification and assessment of potential study sites) to facilitate patient recruitment and/or discussions around the safe and effective use of BMS investigational products, as agreed with home office medical and Global Development Operations (GDO) and as defined by the study scope document</li><li>Provide recommendations and insights to clinical development team on study and site feasibilities within the therapeutic area based on knowledge of the field and through direct contacts with potential investigators, as agreed with home office medical and GDO</li><li>Support HCPs in the ISR submission and execution process and study follow-up as agreed upon with home office medical and GDO</li><li>Ensure that BMS Pharmacovigilance procedural documents are understood and applied by investigators of local studies, and alert appropriate BMS personnel to any identified Adverse Events</li><li>Actively support CRO sponsored studies as agreed with home office medical and GDO and as defined by the study scope document</li></ul>Position Requirements:<ul><li>MD, PharmD, PhD, APP, PA, NP with experience in a specific Disease Area or with a broad medical background and relevant pharmaceutical experience</li><li>Disease area knowledge and an understanding of scientific publications</li><li>Knowledge of a scientific or clinical area, competitive landscape and patient treatment trends</li><li>Knowledge of clinical trial design and process</li><li>Knowledge of the national healthcare and access environment</li><li>Knowledge of HEOR core concepts</li><li>Excellent English language skills, spoken and written</li></ul>Experience Desired<ul><li>A minimum of 2 years working in a clinical and/or pharmaceutical environment</li><li>Prior MSL experience</li><li>Ability to work independently and act as a team player</li><li>Translating scientific or clinical data into an understandable and valuable form to help physicians best serve their patients</li><li>Good communication and presentation skills to present scientific and/or clinical data to research or healthcare professionals</li><li>Developing peer-to-peer relationships with TLs, scientists and other healthcare professionals</li><li>Ability to quickly and comprehensively learn about new subject areas and environments</li><li>Demonstration of the BMS Values</li></ul>Essential Qualification<ul><li>Ability to drive a company-provided car is an essential qualification of this position.</li><li>Candidates must be able to drive a BMS-provided vehicle between locations (often great distances apart) and arrive at each location ready and able to enthusiastically and efficiently demonstrate an applied knowledge of pertinent health care industry trends.</li><li>Candidates must possess a high level of ethics, integrity, and a responsible and safe driving history</li></ul>Travel Requirement<ul><li>Travel required.</li><li>Position is field based, MSL will be required to live in the territory which they manage or within 50 miles of the territory borders</li><li>The MSLwill spend the majority of their time in the field with their external customers.</li><li>Further requirements based on territory assignment and team needs</li></ul>#LI-Remote</div>If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.<div><div><div><div><div><div><div><div><div><div><div><div><div><div>Compensation Overview:</div></div></div></div></div></div></div></div></div></div></div></div></div></div>Field - United States - US: $166,090 - $201,262The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.  Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visithttps://careers.bms.com/life-at-bms/.  Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:<ul><li>Health Coverage: Medical, pharmacy, dental, and vision care.</li><li>Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).</li><li>Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.</li></ul>​Work-life benefits include:Paid Time Off<ul><li>US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)</li><li>Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays</li></ul>Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.Supporting People with DisabilitiesBMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries toadastaffingsupport@bms.com. Visitcareers.bms.com/eeo-accessibilityto access our complete Equal Employment Opportunity statement.Candidate RightsBMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/Data ProtectionWe will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS atTAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.R1599271 : Medical Science Liaison, Cardiovascular - Milvexian (ME, VT, NH, MA, RI)</div>

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Customer Care L3 - Medical Imaging - Hybrid PaxeraHealth

Medical Science Liaison, Cardiovascular - Milvexian (ME, VT, NH, MA, RI) Bristol Myers Squibb

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