FULL_TIME

FEED

UNKNOWN

About the Role: Responsible for IOA insurance Claims Management activities including: client advocacy, service and communication, problem claim resolution, data analysis and action, monitoring triggered activities, claims reviews and audits, workers compensation claim oversight, reserve analysis, unit stat and stewardship reporting, client education and consulting, sales support, litigation process management, new client onboarding, intake process support, data management and entry, and Producer communication. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity.

YEAR

DescriptionJob Description:Title: Claims Advocate – Risk ServicesFully remote | Experience/Book Focus: Commercial Auto, Trucking, Transportation, Property Cargo   Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: <a href="https://ioausa.com/locations/" rel="nofollow noopener noreferrer" target="_blank">ioausa.com/locations</a> About the Role: Responsible for IOA insurance Claims Management activities including: client advocacy, service and communication, problem claim resolution, data analysis and action, monitoring triggered activities, claims reviews and audits, workers compensation claim oversight, reserve analysis, unit stat and stewardship reporting, client education and consulting, sales support, litigation process management, new client onboarding, intake process support, data management and entry, and Producer communication.   Key Responsibilities: <ul><li>Performance Standards: Meet all production, quality, and service expectations. </li></ul><ul><li>Client Service Excellence: Deliver outstanding service by anticipating client needs and responding promptly. </li></ul><ul><li>Client Advocacy: Serve as a dedicated advocate, providing high levels of ongoing support and consultation. </li></ul><ul><li>Problem Claim Resolution: Manage complex or delayed claims to ensure timely and favorable outcomes. </li></ul><ul><li>Loss Report Analysis: Review aggravated inequity loss reports and take appropriate corrective actions. </li></ul><ul><li>Activity Monitoring: Track triggered claim activities and implement necessary follow-up actions. </li></ul><ul><li>Claims Review & Auditing: Conduct and participate in formal claims reviews and audits. </li></ul><ul><li>Workers Compensation Oversight: Monitor workers compensation claims via the IOA Claims Portal and drive them to closure. </li></ul><ul><li>Reserve Accuracy: Perform reserve analysis to ensure timely and accurate case reserves in line with best practices. </li></ul><ul><li>Carrier Relationship Management: Build and maintain strong relationships with carriers to influence positive claim outcomes. </li></ul><ul><li>Claims Mediation: Act as an intermediary between clients and carriers to facilitate effective and timely resolutions. </li></ul><ul><li>Client Education: Provide ongoing education on statute changes, state-specific procedures, and claims best practices. </li></ul><ul><li>Trend Identification & Risk Mitigation: Identify claims trends, recommend risk mitigation strategies, and collaborate with Risk Advocates. </li></ul><ul><li>Sales Support: Assist with Producer presentations and contribute to sales efforts through claims insights. </li></ul><ul><li>Reporting & Documentation: Prepare and deliver stewardship and unit stat reporting in accordance with departmental standards. </li></ul>  Ideal Candidate Qualifications: <ul><li>5+ years of claims handling experience; preferred experience in an agency advocate or liaison role </li></ul><ul><li>Licensed Insurance Adjuster or state equivalent </li></ul><ul><li>Exceptional customer service, communication, multi-tasking, organizational, delegation, and decision-making skills </li></ul><ul><li>Ability to perform large work volumes with high accuracy </li></ul><ul><li>Proficiency in MS Office (Outlook, Word, Excel) </li></ul><ul><li>High School Diploma (or equivalent) </li></ul>  What We Offer: <ul><li>Competitive salaries and bonus potential </li></ul><ul><li>Company-paid health insurance </li></ul><ul><li>Paid holidays, vacations, and sick time </li></ul><ul><li>401K with employer match </li></ul><ul><li>Employee stock plan participation </li></ul><ul><li>Professional growth and career progression opportunities </li></ul><ul><li>Respectful culture and work/family life balance </li></ul><ul><li>Community service commitment </li></ul><ul><li>Supportive teammates and a rewarding work environment </li></ul>  What to Expect (Application Process): <ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s) </li></ul>Salary Rangehe expected pay range for this position is $70,000 to $95,000 per year, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Insurance Office of America

Claims Advocate - Risk Services (Trucking/Transportation)

Analysis Skills

Auditing

Best Practices

Cargo/Freight

Claims Management

Claims Processing

Consulting

Corporate Policies

Corrective Action

Customer Support/Service

Data Analysis

Data Entry

Data Management

Data Processing

Diversity

Documentation

Health Insurance

Insurance

Insurance Claims

Litigation

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Multitasking

Onboarding

Problem Solving Skills

Process Management

Relationship Management

Risk

Risk Analysis

Risk Management

Sales

Sales Management

Sales Support

Service Delivery

Stewardship

Stock Purchase Plans

Time Management

Trend Analysis

Trucking

Worker's Compensation

Jobvite Talemetry Organic Easy Apply

OTHER

We are looking for compassionate, driven Social Workers, Counselors, and Mental Health Therapists to make a lasting impact in the lives of individuals and families across Maryland. We proudly serve Maryland communities including: Salisbury, Cambridge, Centreville, Snow Hill, Easton, Denton, Princess Anne, Chestertown, and Columbia.

Social Worker / Counselor / Mental Health Therapist Job Type: Full-timeSalary Range: $58,656 - $85,000 per year, increases with licensing level and years of experienceSchedule Options: <ul><li>Flexible 8-hour, 10-hour, or 12-hour shifts</li><li>Monday to Friday</li><li>On-call opportunities available</li></ul>Transform Lives. Advance Your Career. Find Work-Life Balance.Join a leading mental health provider dedicated to serving underserved communities. We are looking for compassionate, driven Social Workers, Counselors, and Mental Health Therapists to make a lasting impact in the lives of individuals and families across Maryland. Why Join Us?Exceptional Earning Potential<ul><li>Starting salary: $58,656 (LMSW/LGPC with less than 1 year of experience ) - $63,336 (LCSW/LCPC) with bonus pay</li><li>Most therapists earn $5,000 - $15,000 more through our combination salaries and performance-based model</li><li>Top performers often reach six figures</li><li>Open to negotiation for higher fee for service pay schedules </li></ul>Work-Life Balance & Flexibility<ul><li>Virtual-first work environment with a request to see clients 1 or 2 days in person at the clinic to help individuals with limited access to resources.</li><li>Design your own schedule to fit your lifestyle and personal commitments</li></ul>Career Growth & Development<ul><li>Choose your path: Lead projects, mentor interns, engage in academic partnerships, or focus solely on clinical work</li><li>Access to free supervision for LGSW & LGPC licenses</li><li>Leadership and specialty group development opportunities</li></ul>Comprehensive Care Model & Support<ul><li>Work in a multidisciplinary team integrating medical, social, and therapeutic approaches</li><li>Minimal paperwork burden with strong administrative support</li><li>Collaborate with psychiatrists & specialists in a team-focused environment</li></ul>Diverse Program Offerings<ul><li>Work across Outpatient Therapy, PRP, Respite Care, Substance Abuse Treatment, and IOP programs</li><li>Public health grant opportunities and academic research are available</li><li>Serve diverse communities while contributing to public health initiatives</li></ul> Key Responsibilities<ul><li>Provide individual, group, and family therapy</li><li>Conduct clinical assessments & intervention</li><li>Collaborate with a multidisciplinary team to ensure holistic care</li><li>Engage in community health initiatives</li><li>Deliver culturally competent care tailored to diverse identities & experiences</li></ul> What You Need to Succeed<ul><li>Maryland Licensure (Required): LMSW, LGPC, LCPC, or LCSW-C</li><li>Experience working with diverse populations</li><li>Strong clinical, communication, organization, and interpersonal skills</li><li>Reliable transportation for community-based visits (if applicable)</li></ul> Benefits & Perks<ul><li>Competitive Pay & Performance-Based Bonuses</li><li>Health, Dental, & Vision Insurance</li><li>Paid Time Off (Vacation, Sick Leave, & Holidays—including your Birthday!)</li><li>401(k) Retirement Plan</li><li>NHSC Loan Repayment Program Eligibility</li><li>Administrative Pay Guarantee</li><li>Free Supervision for LGSW & LGPC Licenses</li><li>Sign-on Bonus for Qualifying Candidates</li><li>Flexible Scheduling to Fit Your Needs</li></ul> LocationsWe proudly serve Maryland communities including: Salisbury, Cambridge, Centreville, Snow Hill, Easton, Denton, Princess Anne, Chestertown, and Columbia.Join a team that values your expertise, supports your growth, and empowers you to make a real difference. Newly licensed and experienced clinicians are encouraged to apply!  Before you apply, take a moment to check out our <a href="https://prezi.com/view/ErpDH9ExUGi05i6ZbOlC/" rel="nofollow">Prezi Presentation</a> for a deeper look at our pay structure, team culture, and what makes us unique! Apply now and be a part of a team dedicated to serving the underserved!

Community Behavioral Health (CBH) is a not-for-profit 501c (3) corporation contracted by the City of Philadelphia to provide mental health and substance abuse services for Philadelphia County Medicaid recipients. Supported through state funding, CBH works in partnership with the City of Philadelphia and the Commonwealth of Pennsylvania to provide vital behavioral health services. Today, CBH is responsible for providing behavioral health coverage for the City’s 420,000 Medicaid recipients. Its primary activities include: <ul><li>Authorizing payment for behavioral health services</li> <li>Requiring provider agencies to deliver effective and medically necessary services</li> <li>Achieving management and operational efficiencies to lower healthcare costs</li></ul> CBH is located in Philadelphia’s historic center city district. We offer competitive salaries and liberal benefit package, including: <ul> <li>403(b) with 8% company match</li> <li>Medical HMO & HNO, Dental, Vision, and Pre ion Drug coverage, with low co-pays</li> <li>Basic and Supplemental Life & AD&D </li> <li>Generous paid time off, including holidays, vacation, personal and sick days</li> <li>Long-Term Disability</li> <li>Tuition Reimbursement</li> <li>Employee Assistance Program</li> <li>Transit Program</li> <li>Company Wellness Program</li> <li>Retiree Health Care</li> </ul> Most importantly, we offer an opportunity for dedicated professionals to have an immediate impact in the lives of the people we serve. Please review our web site at <a href="http://www.phila.gov/dbhids" target="_blank">www.phila.gov/dbhids</a> for more information about our company and to apply for positions.

Community Behavorial Health

Mental Health Therapist - Hybrid In Person (1-2 Days) and Remote

Academic Research

Administrative Skills

Candidate Qualification

Career Development

Clinical Assessment

Communication Skills

Community Health

Cross-Functional

Healthcare Providers

Interpersonal Skills

Leadership

Licensed Clinical Social Worker (LCSW)

Licensing

Mentoring

Negotiation Skills

On Call

Organizational Skills

Outpatient Care

Performance Modeling

Psychiatry and Mental Health

Public Health

Social Work

Substance Abuse Treatment

Team Player

Top Sales Rep

Vision Plan

BreezyHR

Paid Sick Days

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Work From Home

Life Insurance

ADAPTED_NOW

Use knowledge of contract types to determine appropriate type for certain procurements assessing the risk associated with various contract and fee types to provide advice to team regarding questions on regulatory or customer requirements. The Subcontracts Administrator will develop competitive and single/sole source Request For Proposals (RFPs) for Canadian Defence and commercial services and products of medium complexity.

Position Description & Qualifications Looking for a Procurement opportunity at a place you can make a difference every day? Then Serco has a great opportunity for you! If you are a detail-oriented professional and want to be a successful Subcontracts Administrator ; bring your expertise and collaborative skills to make an impact by discovering your new role supporting this mission. The Subcontracts Administrator will develop competitive and single/sole source Request For Proposals (RFPs) for Canadian Defence and commercial services and products of medium complexity. _This position has the flexibility to work on-site, hybrid, or fully remote_ In this role, you will: + Compile various bid/compliance documents and inspect them for completeness. + Evaluate bids and complete subcontract/purchase order awards. + Manage supplier performance issues to resolution. + Perform subcontract close-out and a variety of other procurement-related tasks. + Be responsible for preparing compliant RFP packages for requirements of varying complexity. + Issue competitive and sole/single source solicitations and serves as the primary point of contact for the bidding suppliers. + Use knowledge of contract types to determine appropriate type for certain procurements assessing the risk associated with various contract and fee types to provide advice to team regarding questions on regulatory or customer requirements. + Evaluate competitive bids on a lowest-price-technically-acceptable (LPTA) and best-value basis and awards subcontracts/purchase orders to successful bidders under limited supervision. + Understand how to establish the appropriate evaluation criteria in best-value solicitations. + Fully administers subcontracts from cradle-to-grave for multiple agreements across a range of programs. + Possess strong supplier interaction skills and leads subcontract negotiations. + Possess a strong understanding of Serco’s standard terms and conditions as well as contract clauses. + Tailor Contract flow downs and general terms and conditions to suit each procurement with assistance from management on sensitive or high-risk terms. + Understand when certain contract clauses require Procurement interaction with other parties and actions them accordingly. + Acquire products or services in a timely manner. + Understand how to make use of known/historical sources and how to identify potential new sources in various industries. + Ensure subcontract agreements and purchase orders accurately reflect price, schedule, terms and conditions as negotiated with suppliers independently under minimal supervision. + Rely on experience to structure agreements in a manner that is professional and minimizes ambiguities. + Understand procurement file documentation requirements and demonstrates capability to complete, compile, and review individual documents for suitability. + Understand the difference between compliant and non-compliant documents and is able to work with the appropriate parties to correct any deficiencies. + May provide guidance to more junior staff members on certain procurement documentation (i.e. Source Justifications or Price Analyses). + Exhibit a strong understanding of compliance, and may conduct peer reviews for more junior staff members’ procurement files. + Facilitate the resolution of subcontract agreement related issues by arranging and participating in conferences between suppliers and company personnel. + Recommend appropriate actions to resolve performance difficulties. + Monitor supplier performance for conformance to original proposal and controls change management. + Participate in continuous improvement activities and provides suggestions for cost reduction and improved efficiency. + May serve as a functional lead for certain process improvement activities. + Develop a strong understanding of the Procurement activities in the contract pre-award phase. + Negotiate and establish Non-Disclosure Agreements and standard Teaming Agreements, with some oversight. + Serve as a lead role for soliciting third party pricing to support Serco proposals. + Establish business rapport and builds continuity with the Program Management Office for multiple programs. + Action procurement requirements directly from the requesting source in lieu of receiving assignments from a manager. + Prepare and disseminates information throughout the company regarding subcontract status, compliance, modification, deviation, negotiation, and termination. To be successful in this role you will have: + Bachelors Degree + Or a High School Diploma/GED with minimum 6 years of experience in procurement and/or contracts in lieu of degree + Minimum 2 year of experience in procurement and/or contracts + Understanding of the RFP/bid process and knowledge of commonly-used concepts, practices, and procedures within a particular field + Knowledge of subcontracting fundamentals and possess general understanding of Canadian procurement requirements + Possess analytical and technical skills required to understand business practices and recommend proper automation opportunities + Must have intermediate computer skills and be able to understand electronic processing + Excellent written, verbal, and communication skills for effective interface with all internal and external contacts + Understands and complies with Serco Procurement policies and procedures + Possesses strong presentation skills and the ability communicate with a wide range of internal or external parties + Can work independently and provide guidance to peers Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Serco, Inc. is the North America division of Serco Group, plc, one of the world’s leading service companies. At Serco we serve every branch of the U.S. Military, federal, state and local governments, Canadian and provincial governments, as well as commercial customers. We are a leading provider of professional, technology, engineering, trades, and management services, and we support the public service areas of Defense, Citizen Services, and Transportation.
Headquartered in Herndon, Virginia, Serco has over 9,000 employees working at over 100 sites across the U.S. and Canada. Serco is a business where people and values matter. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. Put simply, Serco is a place you can count on. We embody a holistic approach to wellbeing and offer our employees a suite of benefits that enable you to achieve your physical, emotional, financial, social, community and career goals.
Serco is a place where you can make a difference because every contribution matters. So while your place at Serco may vary depending on your role, we know you will find your place here. You are invited to come discover your place in our world.

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Claims Advocate - Risk Services (Trucking/Transportation) Insurance Office of America

Mental Health Therapist - Hybrid In Person (1-2 Days) and Remote Community Behavorial Health

Subcontracts Administrator Serco

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