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The ISAP Case Specialist provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer.

HOUR

Benefits Information:
Full-time employees will enjoy a competitive benefits package with options for you and your family including:<table style="width:418pt;border-collapse:collapse"><tbody><tr><td style="width:209pt;padding:0in 0in 0in 0in">• Paid Time Off</td><td style="width:209pt;padding:0in 0in 0in 0in">• Paid Holidays</td></tr><tr><td style="width:209pt;padding:0in 0in 0in 0in">• 401(k) Matching</td><td style="width:209pt;padding:0in 0in 0in 0in">• Health Insurance</td></tr><tr><td style="width:209pt;padding:0in 0in 0in 0in">• Vision Insurance</td><td style="width:209pt;padding:0in 0in 0in 0in">• Life Insurance</td></tr><tr><td style="width:209pt;padding:0in 0in 0in 0in">• Health Savings Account</td><td style="width:209pt;padding:0in 0in 0in 0in">• Tuition Reimbursement</td></tr><tr><td style="width:209pt;padding:0in 0in 0in 0in">• Employee Discount</td><td style="width:209pt;padding:0in 0in 0in 0in">• Reduced Tuition Rates</td></tr><tr><td style="width:209pt;padding:0in 0in 0in 0in">• Disability Insurance</td><td style="padding:0in 0in 0in 0in">• Employee Assistance Program</td></tr><tr><td style="width:209pt;padding:0in 0in 0in 0in">• 401(k)</td><td style="width:209pt;padding:0in 0in 0in 0in">• Pet Insurance</td></tr><tr><td style="width:209pt;padding:0in 0in 0in 0in">• Dental Insurance</td><td style="width:209pt;padding:0in 0in 0in 0in">• Paid Training</td></tr><tr><td style="width:209pt;padding:0in 0in 0in 0in">• Flexible Spending Account</td><td style="padding:0in 0in 0in 0in"> </td></tr></tbody></table>The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.  Equal Opportunity Employer

Overview:
Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Qualifications:
Minimum Requirements:<ul><li style="margin-left:0.25in">Bachelor’s Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.</li><li style="margin-left:0.25in">At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred.</li><li style="margin-left:0.25in">Bilingual English/Spanish required.</li><li style="margin-left:0.25in">Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits. </li><li style="margin-left:0.25in">Ability to pass a federal background check and obtain a suitability determination.</li><li style="margin-left:0.25in">United States citizenship required.</li><li style="margin-left:0.25in">Must live in the US 3 of the last 5 years (military and study abroad included).</li><li style="margin-left:0.25in">Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials.  Ability to compose reports.</li><li style="margin-left:0.25in">Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.  Ability to defuse hostile or unstable situations.</li><li style="margin-left:0.25in">Ability to deal tactfully with the public.</li><li style="margin-left:0.25in">Attention to detail.</li><li style="margin-left:0.25in">Problem solving ability.</li><li style="margin-left:0.25in">Ability to deal with multicultural contacts with sensitivity.</li><li style="margin-left:0.25in">Basic knowledge of immigration laws, regulations and procedures.</li><li style="margin-left:0.25in">Basic computer skills.</li><li style="margin-left:0.25in">Ability to interpret electronic monitoring messages and daily summary reports.</li><li style="margin-left:0.25in">Good typing skills to develop and maintain case records by performing data entry.</li><li style="margin:0in 0in 4pt 0.25in">Ability to work with computers and the necessary software typically used by the department. </li></ul>Working Conditions: Encountered on a regular basis as part of the work this job performs.<ul><li style="margin-left:0.25in">Typical office environment.</li><li style="margin-left:0.25in">Some local travel is required.</li><li style="margin-left:0.25in">Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.</li><li style="margin-left:0.25in">Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.</li><li style="margin-left:0.25in">Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.</li><li style="margin-left:0.25in">Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.</li></ul>

Responsibilities:
Summary:The ISAP Case Specialist provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. Primary Duties and Responsibilities:<ul><li style="margin-left:0.25in">The ISAP Case Specialist develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations.</li><li style="margin-left:0.25in">Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques.  Maintains confidentiality of all records.</li><li style="margin-left:0.25in">The ISAP Case Specialist conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.</li><li style="margin-left:0.25in">Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.</li><li style="margin-left:0.25in">The ISAP Case Specialist assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant.</li><li style="margin-left:0.25in">Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.</li><li style="margin-left:0.25in">Coordinates and facilitates translation services for ISAP participants, including emergency translation services.</li><li style="margin-left:0.25in">Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required.</li><li style="margin-left:0.25in">Supervises ISAP participants while in Company offices.</li><li style="margin-left:0.25in">Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services.</li><li style="margin-left:0.25in">Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.</li><li style="margin-left:0.25in">Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.</li><li style="margin-left:0.25in">Reports on program violations in a timely manner using established reporting parameters.</li><li style="margin-left:0.25in">Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.</li><li style="margin-left:0.25in">Performs emergency counseling for ISAP participants as needed.</li><li style="margin-left:0.25in">Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer.</li><li style="margin:0in 0in 4pt 0.25in">Performs other duties as assigned.</li></ul>

Pay:
Pay USD $19.50/Hr.

<a href="https://www.geogroup.com/GEOs_Continuum_of_Care">Global Leader in Evidence-Based Rehabilitation</a>
The GEO Group is committed to providing leading, evidence-based rehabilitation programs to individuals while in-custody and post-release into the community through the "GEO Continuum of Care®." GEO's diversified services platform provides unique capabilities for the delivery of educational and vocational programs, cognitive behavioral and substance abuse treatment, and faith-based services. The GEO Continuum of Care is enhanced in-custody offender rehabilitation programming, including cognitive behavioral treatment, integrated with post–release support services.
Who We Are
GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

The GEO Group

Case Manager Immigration Bilingual Spanish

Background Investigation

Business Intelligence

Case Management

Communication Skills

Compensation and Benefits

Computer Skills

Contract Requirements

Copying Machines

Criminal Justice

Customer Service Management

Data Entry

Dental Insurance

Detail Oriented

Disability Insurance

Driver's License

Emergency Services

Employee Assistance Plan

English Language

English as a Second Language (ESL/TESL)

Fax Machines

Federal Laws and Regulations

Flexible Spending Accounts

Government

Health Insurance

Homeland Security

Immigration Law

Insurance

Interpersonal Skills

Interviewing Skills

Keyboards

Legal

Life Insurance

Maintain Compliance

Military

Multicultural

Multilingual

Needs Assessment

Office Equipment

People Management

Policy Development

Presentation/Verbal Skills

Problem Solving Skills

Procedure Development

Progress Reports

Psychology

Record Keeping

Regulations

Regulatory Compliance

Reporting Skills

Risk Analysis

Schedule Development

Social Work

Sociology

Spanish Language

State Laws and Regulations

Time Management

Translation Services

Tuition Fees

Tuition Reimbursement

Typing

United States Citizen

United States Customs

Vision Plan

Willing to Travel

Writing Skills

[AW]-iCims

The mission of the United States Attorneys Office for the Eastern District of Tennessee is to enforce the law and defend the interests of the United States according to the law; to ensure public safety against threats foreign and domestic; to provide federal leadership in preventing and controlling crime; to ensure the fair and impartial administration of justice for the people of East Tennessee; and, to serve as effective financial stewards for the American people, by defending the financial interests of, and collecting debts owed to, the United States. Applicants should note that SF 15 requires supporting documentation associated with service-connected disabilities or receipt of nonservice-connected disability pensions to be dated 1991 or later except in the case of service members submitting official statements or retirement orders from a branch of the Armed Forces showing that retirement was due to a permanent service-connected disability or that they were transferred to the permanent disability retired list (the statement or retirement orders must indicate that the disability is 10% or more).

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Case Manager Immigration Bilingual Spanish The GEO Group

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