Analyze files, payloads, rejections, mappings, code values, crosswalks, and processing results; partner with clients, PBMs, vendors, and internal teams to resolve issues, identify corrective actions, and document assumptions, dependencies, and repeatable solutions. Build trusted client relationships and provide guidance that supports successful outcomes; recommend and validate solution options, identify appropriate cross-sell and upsell opportunities, and partner with Sales and Account Management on client growth and retention.