Required Experience: • Hands‑on experience working with Endpoint Detection and Response (EDR) tools • Experience responding to, and analyzing, cyber‑security events and incidents • Experience working with Crowdstrike, or comparable EDR tool • Ability to work in high‑pressure, fast‑paced environments Experience working with CrowdStrike or comparable EDR tool Responsibilities: • Provide security monitoring and response efforts for, and in coordination with, the Security Operations Center (SOC) • Lead outreach and coordination with statewide partners, including County, Municipal, and educational entities • Strong communication, reporting, and documentation abilities • Monitor, analyze, and respond to cyber-security events, alerts, and incidents affecting State of Iowa IT systems • Take appropriate actions to protect IT assets from potential incidents and threats • Document and report changes, trends, and implications related to evolving cyber-security tools, systems, and solutions • Follow SOC processes and assist ISD Security Engineers and OCIO support teams during alerts, events, and incidents • Submit new events and update existing events within the SOC ticketing system • Provide phone and email support to state agencies and participating partners during alerts, events, and incidents • Provide off‑hours or ad‑hoc shift support as required • Proven ability to collaborate effectively with partners across varying technical backgrounds • Capability to perform Tier 1 troubleshooting, including log collection, documentation review, and appropriate escalation • Maintain up‑to‑date knowledge on relevant cyber-security technologies and tools • Support Tier 1 SOC Analysts in triaging cyber-security events, alerts, and incidents • Follow detailed operational procedures to analyze, escalate, and support remediation of critical security incidents • Assist with SOC metrics, reporting, and communications • Support incident response activities up to the preliminary forensics stage • Monitor EDR tools and perform initial assessment and data gathering for alerts Position Summary: The State of Iowa is seeking an experienced Security Operations Center (SOC) Analyst with strong expertise in Endpoint Detection and Response (EDR) tools and cyber‑security incident handling.