Communication Skills: Communicates and listens effectively and responds in an timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well- organized, legible, concise, neat, and in proper grammatical form responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility. Determine, using sound judgement, the best means of resolving security situations, including informing customers about library policies, reporting incidents appropriately to local law enforcement, producing accurate documentation/reporting, warning customers of rule infractions or violations, and assisting staff with escorting people out and serving suspension paperwork.