Empower AI is seeking a Customer Support Supervisor to assist the Customer Support Manager (Tier II & III) lead the daily operations of Tier II desk-side, field, printer, and training center support teams for an enterprise IT Customer Support Services program supporting a Department of War agency with approximately 13,000 users at headquarters, regional, field, and training locations. Strong technical knowledge of Windows endpoints, imaging and endpoint management tools (MECM/SCCM, Intune), printers/MFDs, Active Directory, Group Policy, and network connectivity sufficient to guide technicians and vet resolutions.