San Francisco30+ days ago
Lead discovery for complex customer processes: conduct customer interviews and complete process mapping across multiple customers of varying profilesDeep ability to map processes and systems even in high ambiguity - e.g. you can take a domain with many moving pieces and build a reliable abstractionWrite clear, structured product specs, user stories that are easy to understand, even for someone without any domain knowledgePartner closely with engineering leadership and architects to make tradeoffs on design, performance, scale, and technical debtEvangelize infrastructure best practices across the organization and influence roadmap tradeoffsIdeal Background5+ years of product management (or equivalent) experience, ideally with exposure to b2b saas products, product infrastructure, and platformsStrong technical fluency: experience working with engineers around systems, APIs, data models, etc. ResponsibilitiesAs a Senior Product Manager, Infrastructure & Platform, you will:Define and own the roadmap for one or more core infrastructure domains (such as notification platform, documents platform, user management, etc.)Deeply engage with internal stakeholders (engineering leads, vertical PMs, operations) and our customers to drive discovery and specification.