Drive TPM process execution excellence and identify opportunities to improve how GFO delivers programs at scale - Draft BRDs, PRFAQs & director-level proposals - Build business cases, write requirements documents, and author proposals that secure director-level approvals for new programs and investments - Drive new product/scope intake - Lead the operational onboarding of new products, services, and hardware into GFO, from scoping through steady-state - Own new tools & software implementations - Partner with engineering, automation, process, and governance teams to bring new tools from concept through build, pilot, and steady-state before transitioning ownership to operations - Negotiate at the director level - Represent GFO in cross-organizational discussions with senior stakeholders, securing alignment, resources, and commitments - Build programs from zero - Stand up net-new programs (new customer/partner implementations, Outposts reuse, sustainability) with no existing playbook - Define SLAs and operational models - Establish service level agreements, escalation paths, and operational frameworks for new scope (including 4H SLA sites) - Drive cross-functional execution - Coordinate across GFO regional teams, supply chain, vendor operations, engineering, and partner organizations to deliver results - Own reporting and metrics - Build the reporting framework that gives leadership visibility into program health, risks, and outcomes - Scale operations - Design programs that work across AMER, EMEA, and APAC - not just for pilot, but for global scale - Manage ambiguity - Operate effectively when scope is undefined, stakeholders have competing priorities, and timelines are tight - Drive sustainability outcomes - Lead RL and parts reuse initiatives that reduce waste and support Amazon's sustainability commitments About the team About the Team We're looking for a Senior Technical Infrastructure Program Manager who can own and drive the end-to-end TPM process for GFO globally - from new product intake through steady-state operations. USA, VA, Arlington - 148,700.00 - 201,200.00 USD annually USA, VA, Herndon - 148,700.00 - 201,200.00 USD annually USA, WA, BELLEVUE - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually