Negotiates price discounts and customer acceptance for non-conforming material Utilizes supply chain management measures to make decisions optimizing order levels and on-time delivery performance Establishes and maintains good day-to day working relationships with multiple departments within customer's organization and all internal BRS departments Evaluates root cause, determines alternative options including cost, and makes decision on what solution to offer customers for: shipping mode changes related to equipment issues, late production, over production, and weight referrals Ensures customer compliance with internal and external policies and procedures Performs General account management; assists with back-up coverage for General Accounts Leads continuous improvement projects and publishes summary status reporting to management, as required Qualifications: Bachelor's degree in Supply Chain Management, Finance, Marketing or related discipline 1-3 years of customer service/inside sales experience Ability to respond quickly and accurately; correctly use the English language in reading, writing, and speaking Ability to clearly communicate with internal and external parties regarding issues and changes Ability to manage multiple tasks, to set/adjust priorities, and to meet deadlines; strong organization and analytical skills Open willingness to adopt and use new resources/tools Self-managing; works well with little supervision Proficient use of Microsoft Office and Outlook Working Conditions and Physical Requirements: Fast paced, high intensity office atmosphere. 3191391No5238549710.00.020-Oct-2025Customer Experience Analyst I, BRS The Inside Sales Representative (ISR) is required to independently work and manage all aspects of customer orders in coordination with the Outside Sales Representative (OSR) and all internal departments including, but not limited to, quality, accounting, scheduling and logistics.