As a Quant Analytics Senior Associate, with the Service Product Analytics Team, you will lead initiatives focused on improving the customer and product experience, reducing operating expenses for Ops Product Groups and be involved in all phases of the analytics lifecycle, including documenting data lineage, analysis scoping, data development, hypothesis development, data analysis, generating insights, developing and delivering presentations of findings. Analyze customer interactions and events across a variety of channels (calls, branch, online, mobile) to better understand customer journeys and friction points and contribute to business cases, construct test designs, and identify populations for pilot programs; analyze program performance and derive insights to help inform future customer strategies.