Customer Service Representative Pinnacle InsuranceCustomer Service RepresentativeCoon Rapids, MinnesotaThe Customer Service Representative at Pinnacle Insurance of MN is responsible for maintaining solid customer relationships by handling customer inquiries and concerns during the renewal process with speed, accuracy, and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
Unit Field Trainer CNO Financial GroupUnit Field TrainerMinneapolis, MinnesotaJob Responsibilities/Accountabilities: • Train and Mentor agents; responsible for a downline of agents and accountable for their performance and compliance to policies and procedures • Provides day to day guidance, consultation and mentoring for the development strategies of agents (production oriented) to help agents become successful • Maintains personal production to achieve established goals and objectives • May also have a role in recruiting efforts as assigned by branch; will be instrumental in the onboarding and development of licensed agents; will help facilitate the licensing training for other agents • Conduct on the job training though joint field work with new agents that includes appointment sharing and commission splits • Actively participate in mgmt team meetings and support the Branch Sales Office in meeting stated goals Qualifications: • HS degree required; BS preferred • 1-3 years previous experience in an insurance agent position; 3-5 years is preferred • Strong communication skills required • Strong results orientation is required. Unit Field Trainer Location .