This role will also develop and implement strategies to improve customer service and administration efficiencies while providing the leadership necessary to foster a high-performing culture, strong engagement, employee retention and a high-quality claims management organization. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.