The work involves responding to complaints from claimants, employers, physicians, attorneys, and representatives from insurance companies; explaining workers compensation laws, rules and benefits, and the claims, hearing and appeal processes; explaining the implications that various courses of action may have on a case; securing the cooperation of parties to submit documentation required in order for the case to proceed further; identifying conflicts between award limits prescribed by laws and rules and requested awards; and whenever possible, encouraging the parties to resolve the claim. Ability to: Interpret, apply and explain workers compensation laws, rules, policies, procedures, and benefits; investigate, examine and monitor workers compensation claims; identify problems and develop alternative solutions; establish and maintain effective working relationships; communicate effectively orally and in writing; prepare clear and concise correspondence and reports; and perform basic arithmetic calculations (addition, subtraction, multiplication, division).