Serve as a 'Tier 2' resource for customers of the NYU StudentLink Service Center to diagnose and resolve in-person, email, and Zoom more complex client inquiries and issues related to student billing and payments, financial aid, housing and dining services, registrar services, and other defined inquiry categories. Required Education:Bachelor''s Degree or equivalent in Business Administration or related fieldRequired Experience:3+ years related experience, including in-depth knowledge/application of student services areas such as financial aid, bursar, registration or housing principles and practices, or an equivalent combination of education and experience.