li>Knowledge of Scrum and Agile Software Development Methodology (and/or Project Management Methodology) is a bonus; Working knowledge of SFTP based Batch processing is a bonus; Proficiency in the use of tools such as Excel, Word & Powerpoint (but if you have experience with SQL, Splunk Query, PowerShell, please call that out in your resume); Must be self-motivated, ability to prioritize effectively and not shy away to seek guidance when you are blocked on a task; Excellent oral and written communication; Ability to work with large teams; Willing and capable of learning new tools and technologies (as this position will arm you with the skills and knowledge necessary to success as a Batch Operations Analyst); #LI-DC1.
- Collaborate with the IH and cross functional enterprise teams to gather requirements for, and document, each File Flow type;
- Participate in key meetings such as planning, touch-bases, and deployments (all aspects of an ITIL methodology);
- Assist in the rollout of new alerting and monitoring, where none existed previously, to significantly improve operational responsiveness and reliability;
- Identify and implement key performance indicators (KPIs) and metrics to measure and improve operational performance;
- Communicate effectively in all aspects of our interactions with process partners to enhance comprehension and expedite alignment;
- Gain practical experience in product issue identification, triage, and troubleshooting.