UNKNOWN

FEED

Conducts advanced troubleshooting of PC related issues, assisting with network related issues, installs, configures and upgrades operating system and application software. Job Description: This Helpdesk Technician works within the call center providing support to customers most commonly through inbound phone inquiries.

The Panther Group is seeking a W2 Contract (long term with annual extensions) Help Desk Analyst 3 with one of our partners in state government located in Augusta, ME. Candidates must reside within 1 hour radius of Augusta, ME. Pay Rate: $27.00 an hour. <ul><li>Work Location: Hybrid. Will work remotely except every other Wednesday they will be required to work onsite in Augusta, ME. Will only consider local candidates within an hour radius of Augusta.
	</li><li>Work Schedule: is Sundays, Mondays, Tuesdays, Wednesdays, and Saturdays. They will have Thursdays and Fridays off. Schedule is subject to change based on departmental needs
</li></ul>Kind Note: This role is not available for C2C or Visas (OPT, H1B, etc.) and does not permit sponsorship now or in the future.  Top 3 Skills Required:<ul><li>Windows Operating Systems 
	</li><li>Microsoft office suite (Office 365) 
	</li><li>Helpdesk/Call Center experience
	</li><li>Experience developing and coordinating user training programs
	</li><li>Experience documenting processes and procedures
</li></ul>Job Description: <ul><li>This Helpdesk Technician works within the call center providing support to customers most commonly through inbound phone inquiries.
	</li><li>Provides quality and efficient customer support via phone or remote assistance to assist in ensuring one-call issue resolution.
	</li><li>Maintain productivity and quality standards, make recommendations to enhance the existing Call Center operations, act as liaison between the customer and other departments and systems.
	</li><li>Conducts advanced troubleshooting of PC related issues, assisting with network related issues, installs, configures and upgrades operating system and application software.
	</li><li>Provides support to the field technicians; developing and coordinating user training programs and documenting all processes and procedures
</li></ul>Required Skills:<ul><li>Provides technical assistance, support, and advice to end users for hardware, software, and systems.
	</li><li>Provides hands-on technical assistance to business and technical users.
	</li><li>Investigates and resolves computer software and hardware problems of users.
	</li><li>Serves as a contact for level 1 support.
	</li><li>Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
	</li><li>Determines whether problem is caused by hardware, software, or system.
	</li><li>Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
	</li><li>Talks with technical and non-technical co-workers to research problem and find solution.
	</li><li>Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
	</li><li>Experienced with a variety of call-tracking software and systems.
	</li><li>Reads trade magazines and engages in independent study to maintain current industry knowledge.
	</li><li>Follow quality standards and displays strong customer service skills.
	</li><li>Ability to work in a team environment.
	</li><li>Complete assigned tasks.
	</li><li>Strong communication skills; both written and spoken.
	</li><li>Calls software and hardware vendors to request service regarding defective products.
	</li><li>Acts as a subject matter expert for one or more custom or COTS applications.
	</li><li>Talks to programmers to explain software errors or to recommend changes to programs.
	</li><li>May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.
	</li><li>Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
	</li><li>Write software and hardware evaluation and recommendations for management review.
	</li><li>Write or revise user-training manuals and procedures.
	</li><li>Develops training materials, such as exercises and visual displays.
	</li><li>Train users on software and hardware on-site or in classroom or recommend outside contractors to provide training.
</li></ul>
Pay Rate: $27.00 an hour 
#INDIT 
#ZRTECH

The Panther Group is minority owned and certified, making diversity, equity and inclusion core components of our mission.
With our commitment to respecting and empowering our employees as individuals, diversity is a competitive advantage in the marketplace.
The Panther Group has a proven track record of connecting quality talent with the right position. We believe in a hands-on approach, with a focus on building lasting relationships with our Employees and our Clients. Our Employees find flexibility and growth to reach their career goals.
The Panther Group celebrates 25 years of recruitment and workforce solutions expertise.

The Panther Group

Help Desk Analyst 3

Analysis Skills

Call Center Operations

Call Centers

Call Monitoring

Commercial Off-the-Shelf (COTS)

Communication Skills

Computer Hardware

Computer Software

Consulting

Customer Relations

Customer Support/Service

Desktop Administration

Diagnostics Solutions/Software

Documentation

Hardware Evaluation

Hardware Quality Assurance

Help Desk

Microsoft Office

Microsoft Windows Operating System

Office Suites

On Site Support

Operating Systems

Problem Solving Skills

Quality Management

Quality Metrics

Software Development

Software Engineering

State Government

Systems Administration/Management

Team Player

Technical Support

Testing

Trade Magazine

Training Program

Training/Teaching

User Documentation

Work From Home

HaleyMarketing

CONTRACTOR

This role requires serving as a primary technology support contact responsible for issue resolution, desktop administration, hardware and software installation, system upgrades, virus protection, backup monitoring, procurement coordination, and user support across remote and onsite environments. Job Description: Seeking an experienced Desktop Support Technician to provide enterprise desktop support, technical troubleshooting, hardware/software administration, and end-user support services within a hybrid work environment.

Total Required Experience in Years: Minimum 3%2B Years (Desktop Support Experience) Mode of Work: Hybrid (Onsite Every Other Wednesday) Job Description: Seeking an experienced Desktop Support Technician to provide enterprise desktop support, technical troubleshooting, hardware/software administration, and end-user support services within a hybrid work environment. The ideal candidate should possess strong expertise in desktop support, Windows environments, troubleshooting, software deployment, technical documentation, customer service, and desktop lifecycle management. This role requires serving as a primary technology support contact responsible for issue resolution, desktop administration, hardware and software installation, system upgrades, virus protection, backup monitoring, procurement coordination, and user support across remote and onsite environments. Key Responsibilities:<ul><li> Provide desktop computer support and technical assistance to end users </li><li> Install, configure, maintain, and upgrade desktop systems, printers, modems, disk drives, and related hardware/software </li><li> Troubleshoot hardware, software, network, system, and application-related issues to identify and resolve operational problems </li><li> Coordinate testing for software deployments, system changes, upgrades, and new implementations </li><li> Manage retirement, replacement, and disposal of obsolete or damaged technology equipment </li><li> Coordinate procurement and installation of hardware and software assets </li><li> Support virus protection management, software patching, and endpoint maintenance activities </li><li> Monitor backup processes and verify operational reliability of backup systems </li><li> Document technical procedures, troubleshooting activities, issue resolutions, and system changes </li><li> Participate in performance analysis and identify technical improvement opportunities </li><li> Serve as technical support contact during service outages and support coordination activities </li><li> Provide technical communication, status updates, and customer service support to end users </li><li> Conduct user training and create instructional materials for systems and applications </li><li> Attend bi-weekly team meetings and participate in operational review discussions </li></ul> Additional Responsibilities:<ul><li> Evaluate and recommend purchases for computers, software, peripherals, and networking equipment </li><li> Assist in maintaining system performance, reliability, and availability standards </li><li> Identify trends impacting system utilization, performance, and operational availability </li><li> Support departmental technology integration and enterprise support coordination activities </li><li> Ensure compliance with organizational quality, documentation, and support standards </li><li> Collaborate effectively in team-oriented technical support environments </li></ul> Required Skills:<ul><li> Minimum 3 years of desktop support experience </li><li> Strong customer service and end-user support capabilities </li><li> Experience documenting technical procedures and support-related activities </li><li> Hands-on experience troubleshooting desktop hardware and software issues </li><li> Strong knowledge of Windows operating systems and desktop environments </li><li> Experience with software installation, upgrades, deployments, and patch management </li><li> Basic networking troubleshooting and support knowledge </li><li> Experience supporting printers, peripherals, and endpoint devices </li><li> Strong written, verbal, and stakeholder communication skills </li><li> Ability to work independently and collaboratively in a hybrid environment </li></ul> Qualifications:<ul><li> Must be local to Augusta, Maine, or within a one-hour commuting radius </li><li> Must be available to work onsite every other Wednesday as required </li><li> Ability to participate in virtual interviews with camera enabled required </li><li> Strong troubleshooting, customer support, and collaboration skills preferred </li></ul> Education:<ul><li> Associate degree in Information Technology, Computer Science, or related field preferred </li></ul> Certifications:<ul><li> CompTIA A%2B preferred </li><li> Network%2B preferred </li><li> Microsoft certification preferred</li></ul>

Siritech Solutions Corp

Desktop Support Technician (Hybrid)

Antivirus

CompTIA - Computing Technology Industry Association

Computer Science

Desktop Environments

Desktop Hardware

Desktop PC

Documentation Standards

Hardware Administration

Hardware Installation

Identify Issues

Information Technology & Information Systems

Maintain Compliance

Microsoft Certifications

Microsoft Windows System Administration

Modems

Network Administration/Management

Network Support

Network System Hardware

Network Systems

Operational Audit

Operations Processes

Performance Analysis

Peripheral Hardware

Presentation/Verbal Skills

Printers

Purchasing/Procurement

Retirement and Pension Management

Software Administration

Software Installation

Software Patches

Software Upgrades

Support Documentation

System Operations

Systems Maintenance

Systems Reliability

Technical Writing

Training/Teaching Materials

Trend Analysis

Writing Skills

partner Conrep

OTHER

Provides support to the field technicians; developing and coordinating user training programs and documenting all processes and proceduresRequired Skills: Provides technical assistance, support, and advice to end users for hardware, software, and systems. Conducts advanced troubleshooting of PC related issues, assisting with network related issues, installs, configures and upgrades operating system and application software.

<div>Work Location: Hybrid. Will work remotely except every other Wednesday they will be required to work onsite in Augusta, ME. Will only consider local candidates within an hour radius of Augusta. The work schedule is Sundays, Mondays, Tuesdays, Wednesdays, and Saturdays. They will have Thursdays and Fridays off. Schedule is subject to change based on departmental needs </div><div></div><div>Top 3 Skills: Windows Operating Systems Microsoft office suite (Office 365) Helpdesk/Call Center experience</div><div></div><div>Job Description: This Helpdesk Technician works within the call center providing support to customers most commonly through inbound phone inquiries. Provides quality and efficient customer support via phone or remote assistance to assist in ensuring one-call issue resolution. Maintain productivity and quality standards, make recommendations to enhance the existing Call Center operations, act as liaison between the customer and other departments and systems. Conducts advanced troubleshooting of PC related issues, assisting with network related issues, installs, configures and upgrades operating system and application software. Provides support to the field technicians; developing and coordinating user training programs and documenting all processes and procedures</div><div>Required Skills: Provides technical assistance, support, and advice to end users for hardware, software, and systems. Provides hands-on technical assistance to business and technical users. Investigates and resolves computer software and hardware problems of users. Serves as a contact for level 1 support. Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Experienced with a variety of call-tracking software and systems. Reads trade magazines and engages in independent study to maintain current industry knowledge. Follow quality standards and displays strong customer service skills. Ability to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken. Calls software and hardware vendors to request service regarding defective products. Acts as a subject matter expert for one or more custom or COTS applications. Talks to programmers to explain software errors or to recommend changes to programs. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Write software and hardware evaluation and recommendations for management review. Write or revise user-training manuals and procedures. Develops training materials, such as exercises and visual displays. Train users on software and hardware on-site or in classroom or recommend outside contractors to provide training. </div>

RICEFW Technologies Inc

Ceipal

Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices. Experience with Active Directory and/or Azure is a plusJob Description: Staff Service Desk queue to take incoming calls.

<div>Work Location: Hybrid. Will work remotely except every other Wednesday they will be required to work onsite in Augusta, ME. Will only consider local candidates within an hour radius of Augusta. The work schedule is Sundays, Mondays, Tuesdays, Wednesdays, and Saturdays. They will have Thursdays and Fridays off. Schedule is subject to change based on departmental needs </div><div>Top 3 Skills: Minimum 1-year experience in a similar role Strong customer service skills Experience with Active Directory and/or Azure is a plus</div><div></div><div>Job Description: Staff Service Desk queue to take incoming calls. Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency. Provides full user support for agency&# ;s standard application software to meet user/agency needs. Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices. Demonstrate flexibility to move between different teams if the need arises. Tests and evaluates software and hardware products to determine applicability and value to agency operations. Ability to perform work requiring lifting a minimum of lbs. and/or physical exertion may be required. Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken. Contribute to and help maintain a large knowledge base. Understanding of customer relationship best practices Demonstrated desire to exercise accountability in a professional manner. Demonstrated ability to respond in a timely and effective manner to email and live messaging. Understand the role of emotional intelligence in a technical service desk environment.</div>

Internship IT Jobs in Augusta, ME

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Internship IT Jobs in Augusta, ME

Help Desk Analyst 3 The Panther Group

Desktop Support Technician (Hybrid) Siritech Solutions Corp

Help Desk Analyst 3 RICEFW Technologies Inc

Help Desk Analyst 1 RICEFW Technologies Inc

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