PART_TIME

FEED

UNKNOWN

The Desktop Support Technician provides company-Wide technical services in the installation, configuration, repair, maintenance, troubleshooting, and diagnosis of network hardware, computer hardware, peripheral equipment, and software for all company devices . Install, maintain, and troubleshoot technology including but not limited to, Windows PCs, printers, peripherals, network equipment, cabling, wireless access points, etc.

HOUR

Reports To: IT Director Title: IT Support Specialist Location: On-Site (Schertz, TX office)Status: Non-ExemptCompensation: $26.00-$32.00 per hour based on experience  Principal Purpose of Position: The Desktop Support Technician provides company-Wide technical services in the installation, configuration, repair, maintenance, troubleshooting, and diagnosis of network hardware, computer hardware, peripheral equipment, and software for all company devices   Duties and Responsibilities: Accept support requests and questions directly from employees, including via ticketing system, emails, and phone calls Perform first tier of troubleshooting on all support requests Escalate support requests to proper team once necessary information is gathered Install, maintain, and troubleshoot technology including but not limited to, Windows PCs, printers, peripherals, network equipment, cabling, wireless access points, etc. Create and maintain updated documentation for all processes Be Available for requests during and outside regular business hours Assist the system administrators with technical tasks as requested (account management, software updates, testing solutions, etc.) Improve existing processes, workflows, and systems At all times demonstrate professional, responsible behavior Perform other duties as assigned by the infrastructure manager   Education and Experience: Experience in offering technical assistance to end users while maintaining a positive attitude Experience in a helpdesk or desktop support type role Experience and knowledge in basic hardware and network troubleshooting Industry Certifications are a plus-CompTIA A+, CompTIA N+, CCNA About you-Traits: Hands on Learner-You like rolling up your sleeves and getting your hands dirty, testing new ideas, trying new products, and learning by doing Team Oriented-You have a passion for working and collaborating with people to solve problems on the fly Passion for Client Service-You are an engineer who loves working with end users Problem Solver-You relish the challenge of determining the root cause behind issues and finding new methods to solve problems Entrepreneurial Local and Global Thinker-You are able to operate at both a micro level and at a macro level Multitasker Excellent Communication skills, written and verbal, a must Continuous learner-You love learning new things and applying your newly gained knowledge. Whether this be from continuing education at a university, obtaining certs, or attending conferences, you are constantly absorbing new technology and finding ways to implement it Our Employees Enjoy: 401K Medical, vision and dental insurance Paid vacation, sick and personal time Holiday pay Career advancement opportunities   Position type: Fulltime Exempt   Work Environment: The work environment consists of exposure to physical conditions typical of a normal office environment.  The receptionist’s work space is located in a high-traffic area.  The noise level is low.   Travel Required: There is no travel required in this position.

CARS Protection Plus Inc

IT Support Specialist

CCNA - Cisco Certified Network Associate

Communication Skills

CompTIA A+

Computer Hardware

Customer Support/Service

Dental Insurance

Desktop Administration

Documentation

Email Technology

Help Desk

High Tech Industry

Identify Issues

Maintenance Services

Microsoft Windows Operating System

Multitasking

Network Administration/Management

Network Cable

Network System Hardware

Peripheral Hardware

Presentation/Verbal Skills

Printers

Problem Solving Skills

Process Improvement

Root Cause Analysis

Sales Management

Software Administration

Software Testing

Systems Administration/Management

Team Player

Technical Support

Vision Plan

Willing to Travel

Wireless Communications

Writing Skills

ADAPTED_NOW

OTHER

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. This role focuses on supporting end users with hardware, software, and basic IT services while ensuring a high level of customer satisfaction.

Kforce's client in San Antonio, TX is seeking a Desktop Support Technician to provide day-to-day technical support within an enterprise environment. This role focuses on supporting end users with hardware, software, and basic IT services while ensuring a high level of customer satisfaction.

Key Responsibilities:
<ul><li> Provide hands-on and remote support for end-user devices and workplace technology</li><li> Assist with device setup, configuration, and deployment activities</li><li> Support escalated technical issues and follow troubleshooting processes</li><li> Document issues and resolutions in internal systems</li><li> Collaborate with internal IT teams to resolve recurring issues</li><li> Deliver a strong customer experience, including support for high-visibility users</li><li> Assist with asset tracking and inventory management</li><li> Contribute to maintaining documentation and support processes</li></ul> Requirements:<ul><li> Experience providing desktop or IT support in a professional environment</li><li> Strong troubleshooting skills across hardware and software issues</li><li> Ability to communicate clearly with both technical and non-technical users</li><li> Familiarity with modern operating systems and common workplace tools</li><li> Experience supporting enterprise devices such as laptops, peripherals, and mobile equipment</li><li> Ability to work both independently and as part of a team</li></ul> <div>
 The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
 
 We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. 
 
 Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless 
 and until paid and may be modified in its discretion consistent with the law. 
 
 This job is not eligible for bonuses, incentives or commissions.
 
 Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
 
 By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
 </div>

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.
 
Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

Kforce Inc.

Desktop Support Technician

Asset Management

Customer Experience

Customer Satisfaction

Desktop PC

Inventory Management

Laptop PC

Legal

Mobile Plant/Equipment

Operating Systems

Short Messaging Service (SMS)

Support Documentation

kforce

Network Connectivity: Diagnose and repair network connection issues from the user’s desk to the switch, including toning out lines, verifying connections from desk to patch panel, and ensuring stable internet and intranet access. Technical Skills: Proficiency in troubleshooting Windows OS (Windows 10 and 11), network connectivity issues, MDM systems (Intune), and common desktop hardware and software problems.

Position: Desktop Support Technician II Department: Information Technology Reports To: Senior Systems Administrator Salary Grade: DOE FLSA Status: Full Time / Non-Exempt Location: San Antonio, TX (On-site at HQ with travel to other Texas locations)DescriptionWe are seeking a skilled Desktop Support Technician II to join our IT team in San Antonio, TX. This role is focused on resolving IT tickets, handling common technical issues, and ensuring smooth operation of employee technology. Based on-site at our San Antonio HQ, with occasional travel to other Texas locations, this position is ideal for someone who enjoys hands-on troubleshooting and day-to-day IT support.Responsibilities<ul><li>IT Ticket Management: Efficiently manage and resolve IT tickets, prioritizing tasks based on urgency and impact, while also handling direct calls when needed.</li><li>Hardware Troubleshooting: Resolve issues with desktop and laptop hardware, including Yealink desk phones, docks, monitors, headsets, web cameras, and other peripherals.</li><li>Mobile Device Management (MDM): Provide support for smartphones and tablets, particularly iPhones and iPads, using Intune. Troubleshoot issues related to MDM, apps, and connectivity.</li><li>Software Support: Troubleshoot software-related problems on Windows 10 and 11, including Windows login issues, Single Sign-On (SSO) problems, browser issues, and password lockouts.</li><li>Network Connectivity: Diagnose and repair network connection issues from the user’s desk to the switch, including toning out lines, verifying connections from desk to patch panel, and ensuring stable internet and intranet access.</li><li>Printer and Email Troubleshooting: Resolve issues related to printers, email services, and Microsoft Outlook, ensuring seamless operation for users.</li><li>User Desk Support: Provide direct, on-site support by visiting users at their desks to resolve technical issues, ensuring minimal disruption to their workday.</li><li>Preventative Maintenance: Perform routine checks and maintenance on user equipment to prevent issues before they arise.</li><li>Documentation: Maintain accurate records of work performed, including detailed notes on ticket resolution, for future reference and continuous improvement.</li></ul> Experience & Required Skills<ul><li>Experience: 2-4 years of experience in desktop support or a similar role, with a focus on resolving IT tickets and troubleshooting in a fast-paced, multi-site environment.</li><li>Technical Skills: Proficiency in troubleshooting Windows OS (Windows 10 and 11), network connectivity issues, MDM systems (Intune), and common desktop hardware and software problems.</li><li>Customer Service: Strong ability to provide timely, polite, and efficient service while maintaining a positive company image.</li><li>Problem-Solving: Enjoyment in resolving day-to-day IT issues and ensuring smooth operations.</li><li>Teamwork: Experience working both independently and as part of a team.</li></ul> Preferred Certifications<ul><li>A+ Certification</li><li>Network+ Certification</li><li>Microsoft 365 Certified: Modern Desktop Administrator Associate</li><li>Microsoft 365 Certified: Endpoint Administrator Associate</li></ul> Physical Requirements<ul><li>Standing/Stooping/Bending/Kneeling: Ability to occasionally stand, stoop, bend, and kneel.</li><li>Visual Acuity: Ability to read printed and electronic documents.</li><li>Speech: Ability to regularly speak clearly for effective communication.</li><li>Hearing: Ability to understand speech to effectively interact with colleagues and clients.</li><li>Lifting: Occasionally lift 10-30 pounds as required.</li><li>Travel: Ability to travel to and from various customer and company sites as needed.</li></ul> Note: This job description is designed to provide a general overview of the responsibilities and requirements for this position. It is not an exhaustive list of duties, responsibilities, or requirements, and may be modified at any time to meet the needs of the organization. Employment practices are in compliance with all local, state, and federal employment laws, including non-discrimination and equal employment opportunity provisions.

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