Performance Bonus

Professional Development

401K

Employee Referral Program

Flexible Spending Accounts

Employee Events

Retirement / Pension Plans

Transportation Allowance

Tuition Reimbursement

Vehicle Allowance

Life Insurance

Merchandise Discounts

FULL_TIME

FEED

UNKNOWN

Starting Rate: $50,000ResponsibilitiesProvide prompt, courteous support company wide, in person or via phone or email. Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services.

YEAR

<p><b>Description</b></p><div style="margin:0px 0px 15px;color:rgb( 81 , 81 , 81 );font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.</div><div style="margin:0px 0px 15px;color:rgb( 81 , 81 , 81 );font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px">We are now hiring a <strong style="font-weight:bold">Full-Time Help Desk Analyst</strong> in<strong style="font-weight:bold"> Greater Phoenix, AZ</strong>. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.</div><div style="margin:0px 0px 15px;color:rgb( 81 , 81 , 81 );font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"><em>Starting Rate: $50,000</em></div><div style="margin:0px 0px 15px;color:rgb( 81 , 81 , 81 );font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"><strong style="font-weight:bold">Responsibilities</strong></div><ul style="margin-bottom:10.5px;margin-top:0px;color:rgb( 81 , 81 , 81 );font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"><li>Provide prompt, courteous support company wide, in person or via phone or email</li><li>Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment</li><li>Understand and Follow documented service operations, policies, and procedures</li><li>Provide prompt, courteous, and complete resolution of customer requests</li><li>Diagnose and troubleshoot hardware and software issues primarily in a Windows environment</li><li>Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services</li><li>Travel to local offices to troubleshoot and resolve issues</li><li>Document, track and monitor technical problems and solutions</li><li>Prepare activity reports</li><li>Inform management of recurring problems</li><li>Redirect problems to correct resource</li><li>Identify and escalate situations requiring urgent attention</li><li>Administer help desk software</li><li>Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation</li><li>Additional tasks and responsibilities may be assigned</li></ul><div style="margin:0px 0px 15px;color:rgb( 81 , 81 , 81 );font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"><strong style="font-weight:bold">Minimum Requirements</strong></div><ul style="margin-bottom:10.5px;margin-top:0px;color:rgb( 81 , 81 , 81 );font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"><li>Minimum one year of professional IT experience</li><li>Audio / Visual experience a plus</li><li>Valid Driver's License</li><li>Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware</li><li>Experience supporting Android and iPhone, Mobile Device Management a plus</li><li>MAC OS experience also a plus</li><li>Working knowledge of printer management</li><li>Experience working with LAN administration</li><li>Logical troubleshooting skills</li><li>Excellent time management and interpersonal skills and a high-level attention to detail</li><li>Understanding of best security practices and continual updating of knowledge base</li></ul><div style="margin:0px 0px 15px;color:rgb( 81 , 81 , 81 );font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"><strong style="font-weight:bold">Why Community Options?</strong></div><ul style="margin-bottom:10.5px;margin-top:0px;color:rgb( 81 , 81 , 81 );font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"><li>Competitive Insurance Benefits (Medical, Dental, Vision)</li><li>Paid Holidays—Including a Birthday Holiday</li><li>Generous PTO</li><li>Employee Incentive & Discount Programs</li><li>403b Retirement Plan</li><li>Incredible career growth opportunities</li></ul><div style="margin:0px 0px 15px;color:rgb( 81 , 81 , 81 );font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"></div><div style="margin:0px 0px 15px;color:rgb( 81 , 81 , 81 );font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;word-spacing:0px"><em>Community Options is an Equal Opportunity Employer M/F/D/V</em></div>

<p style="text-align: justify;"><strong>Community Options&rsquo; mission is to develop housing and employment supports for persons with disabilities.</strong></p>
<p style="text-align: justify;">Community Options believes in the dignity of every person, and in the freedom of all people to experience the highest degree of self-determination. Embracing this philosophy, Community Options works with individuals with significant disabilities through residential services, day programs, social enterprises that employ individuals with disabilities, high school transition programs, and specialized programs for respite and medically fragile adults. As a national agency, Community Options seeks to promote the inclusion of people with disabilities in the community through person centered and natural supports, and collaboration with community partners to increase accessibility to services. Community Options does not administer any large congregate programs, recognizing that people with the most severe disabilities need environments, equipment, clinical and staff support that are tailored to their very specific needs. In its history, the agency has developed a reputation for quality, cost effective administration that encourages individual choice and&nbsp;flexibility.</p>
<p style="text-align: justify;">We currently operate in 11 states:&nbsp;</p>
<ul>
<li style="text-align: justify;">Arizona</li>
<li style="text-align: justify;">Kentucky</li>
<li style="text-align: justify;">Maryland</li>
<li style="text-align: justify;">New Jersey</li>
<li style="text-align: justify;">New Mexico</li>
<li style="text-align: justify;">New York</li>
<li style="text-align: justify;">Pennsylvania</li>
<li style="text-align: justify;">South Carolina</li>
<li style="text-align: justify;">Tennessee</li>
<li style="text-align: justify;">Texas</li>
<li style="text-align: justify;">Utah</li>
</ul>

Community Options, Inc.

Help Desk Analyst

Analysis Skills

Android

Apple Macs

Apple iPhone

Audiovisual

Best Practices

Computer Hardware

Customer Support/Service

Detail Oriented

Driver's License

Help Desk

Help Desk Software

IT Service Management (ITSM)

Identify Issues

Information Technology & Information Systems

Interpersonal Skills

Knowledge Base

Local Area Network (LAN)

Mac Operating System

Microsoft Windows Operating System

Mobile Devices

Network Administration/Management

Nonprofit

Printers

Problem Solving Skills

Reporting Skills

Retirement Plan

Software Administration

Technical Support

Time Management

Web Browsers

Willing to Travel

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Help Desk Analyst Community Options, Inc.

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