Philadelphia, PA30+ days ago
RESPONSIBILITIES: • Resolve Level 1 issues via phone and remote support • Troubleshoot hardware/software across Windows, MacOS, iOS, and Android, including encryption • Support enterprise and desktop applications • Handle printer access, installations, and driver updates • Perform password resets and remote access support • Follow ITIL-based help desk processes and document tickets accurately • Maintain awareness of IT security, HIPAA, and compliance requirements • Interact professionally with staff and visitors in alignment with organizational values. Keywords: Level I Analyst, Tier 1 Support, Service Desk, IT Support, Technical Support, Troubleshooting, Healthcare IT, Hospital IT, ITIL, HIPAA, Remote Support, Ticketing Systems, Windows, MacOS, iOS, Android, Printer Support, Entry-Level IT, Philadelphia IT Jobs.