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The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets until resolved.

IDR is seeking a Help Desk Analyst 1 to join one of our top clients in Conyers, Georgia. This role is perfect for a bilingual (Spanish/English) professional with a knack for problem-solving and a passion for customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today! Position Overview/Responsibilities for the Help Desk Analyst 1:<ul><li>Provide technical assistance to both internal and external customers for tier one issues in a high-volume call center environment</li><li>Troubleshoot hardware, software, and connectivity issues</li><li>Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets until resolved</li><li>Answer user inquiries regarding computer software or hardware operation to resolve problems</li></ul> Required Skills for Help Desk Analyst 1:<ul><li>Bilingual in Spanish and English</li><li>Minimum of six months of experience handling customer questions, complaints, and/or providing information in a call center environment</li><li>Experience as a Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, and Active Directory</li><li>Experience installing and performing minor repairs to hardware, software, or peripheral equipment</li></ul> Whats in it for you?<ul><li>Competitive compensation package</li><li>Full Benefits; Medical, Vision, Dental, and more!</li><li>Opportunity to get in with an industry-leading organization</li><li>Close-knit and team-oriented culture</li></ul> Why IDR?<ul><li>25+ Years of Proven Industry Experience in 4 major markets</li><li>Employee Stock Ownership Program</li><li>Medical, Dental, Vision, and Life Insurance</li><li>Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row</li></ul>

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Help Desk Analyst 1

Analysis Skills

Call Centers

Call Volume

Computer Hardware

Computer Software

Customer Support/Service

English Language

Hardware Repair

Help Desk

Life Insurance

Microsoft Active Directory

Microsoft Office

Microsoft Outlook

Microsoft Windows Operating System

Multilingual

Peripheral Hardware

Problem Solving Skills

Resolve Customer Issues

Software Administration

Spanish Language

Team Player

Technical Support

Vision Plan

dstribute

Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college • Knowledge of Apple iOS This position is located at DDS Headquarters in Conyers, Georgia. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Provides technical assistance to both internal and external customers for tier
one issues. This position requires handling a high volume of calls in a call
center environment focused on customer service.




Internal customer support involves troubleshooting hardware, software, and
connectivity issues. The Analyst will be responsible for escalation to the
appropriate second tier support, opening tickets with various vendors, and
escalation to Senior level management.




External customer support ranges from general website support, assistance with
password resets, online account management and the provisioning of mobile
driver's licenses. The Analyst will be expected to provide a high level of
customer service while handling a large volume of calls and difficult situations
all the way to completion of the ticket.




Job Responsibilities

• Oversee the daily performance of computer systems and applications.

• Answer user inquiries regarding computer software or hardware operation to
resolve problems.

• Monitor ticket queues, assign tickets to appropriate internal and external
support staff, escalate tickets until resolved.

• Confer with users or conduct computer diagnostics to investigate and resolve
problems or to provide technical assistance and support.




Qualifications:

• 2+ years' experience handling customers, questions, complaints, and/or
providing information in an IT call center environment.

• 2+ years’ experience performing as Helpdesk Technician with hands on knowledge
in resolving issues with Outlook, MS Office, Win 7 and 10.

• Vocational/Technical degree in computer applications, computer technology or a
closely related area from an accredited college

• Knowledge of Apple iOS




This position is located at DDS Headquarters in Conyers, Georgia.

American Technology Consulting

Help Desk Analyst

2nd Level Support

Computer Systems

Diagnostics Solutions/Software

Driver's License

Hardware Administration

Performance Analysis

Sales Management

Auzmor

LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *MUST be Bilingual, Spanish* *MUST have Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college • Knowledge of Apple iOS This position is located at DDS Headquarters in Conyers, Georgia.

LOCAL CANDIDATES




*This position is located at DDS Headquarters in Conyers, Georgia*

*MUST be Bilingual, Spanish*

*MUST have Call Center exp*




Provides technical assistance to both internal and external customers for tier
one issues. This position requires handling a high volume of calls in a call
center environment focused on customer service.




Internal customer support involves troubleshooting hardware, software, and
connectivity issues. The Analyst will be responsible for escalation to the
appropriate second tier support, opening tickets with various vendors, and
escalation to Senior level management.




External customer support ranges from general website support, assistance with
password resets, online account management and the provisioning of mobile
driver's licenses. The Analyst will be expected to provide a high level of
customer service while handling a large volume of calls and difficult situations
all the way to completion of the ticket.




Job Responsibilities

• Oversee the daily performance of computer systems and applications.

• Answer user inquiries regarding computer software or hardware operation to
resolve problems.

• Monitor ticket queues, assign tickets to appropriate internal and external
support staff, escalate tickets until resolved.

• Confer with users or conduct computer diagnostics to investigate and resolve
problems or to provide technical assistance and support.




Minimum Qualifications:

• High School diploma or GED

• Six months of experience handling customers, questions, complaints, and/or
providing information in a call center environment.







Preferred Qualifications

• 2+ years’ experience performing as Helpdesk Technician with hands on knowledge
in resolving issues with Outlook, MS Office, Win 7 and 10.

• Vocational/Technical degree in computer applications, computer technology or a
closely related area from an accredited college

• Knowledge of Apple iOS




This position is located at DDS Headquarters in Conyers, Georgia.

Help Desk Analyst (Spanish must)

High School Diploma

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