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With strong organizational skills and sound judgment, you balance tasks efficiently, own issues through resolution, and finish the day by updating all tickets and submitting your timesheet promptly. You also handle escalated service desk tickets, perform scheduled remote maintenance, and follow departmental policies for reporting, change control, and request management.

HOUR

About Just Solutions, Inc.Before we tell you about the role, here's what you should know about us.At Just Solutions, Inc., our mission is to empower businesses through cutting-edge technology solutions. We go beyond traditional IT services, delivering comprehensive strategies that enhance connectivity, security, and efficiency. Whether it's optimizing networks, implementing advanced systems, or providing proactive support, we help our clients stay ahead in an ever-changing digital landscape. With decades of experience and a passion for innovation, we're committed to driving success through technology. POSITION DETAILS:Role: IT Help Desk Specialist Location: Fairport, NY - supporting clients across Western NY (Utica to Buffalo) Pay: $26–$36 per hour, based on experience Schedule: Monday–Friday, 8:00 AM–5:00 PM, with opportunities for overtime WHAT YOU'LL BE DOING:When you join our team as an IT Help Desk Specialist, your day starts by reviewing your ticket queue and responding to client requests with professionalism and courtesy. You spend time answering phone calls in the office, providing clear guidance and technical assistance, and visiting client sites to resolve issues face-to-face. Your ability to communicate effectively and maintain a pleasant demeanor ensures every interaction builds trust and keeps operations running smoothly.You manage multiple tickets and calls, document resolutions thoroughly, and escalate issues according to SLAs when necessary. You also handle escalated service desk tickets, perform scheduled remote maintenance, and follow departmental policies for reporting, change control, and request management. With strong organizational skills and sound judgment, you balance tasks efficiently, own issues through resolution, and finish the day by updating all tickets and submitting your timesheet promptly. WE THINK YOU'LL EXCEL IF YOU HAVE:<ul><li>Associate degree in Computer Science or related field, or equivalent experience</li><li>CompTIA A+ certification (or equivalent)</li><li>5+ years of hands‑on technical support or computer support experience</li><li>Prior experience on a help desk or within an MSP environment</li><li>Interest in growing toward server, networking, or cybersecurity engineering</li><li>Valid driver's license and reliable personal vehicle for travel across Western NY</li></ul>Technical Strengths:<ul><li>Strong proficiency with support tools and PC software troubleshooting</li><li>Experience with antivirus solutions (ESET, SentinelOne, Windows Defender)</li><li>Skilled with remote access tools (LogMeIn, ScreenConnect, TeamViewer, VNC)</li><li>Working knowledge of DNS, DHCP, firewalls, and mail flow</li><li>Familiarity with AD, IoT devices, and workstation peripherals (USB/NAS drives, printers/MFPs)</li><li>Cybersecurity awareness and hands‑on best‑practice experience</li><li>Experience supporting iOS and Android devices</li><li>Expertise with Windows 11 and Microsoft 365/Office 365</li><li>MacOS experience (plus)</li><li>PC building or advanced hardware experience (gaming rigs, graphics cards) (bonus)</li></ul>Soft Skills:<ul><li>Strong written and excellent verbal communication skills</li><li>Pleasant and professional demeanor in all client and internal interactions</li><li>Ability to manage multiple tickets, calls, and projects simultaneously</li><li>Sound judgment and effective decision-making abilities</li><li>Highly organized and able to work independently without direct supervision</li><li>Resourceful and proactive in resolving issues</li><li>Commitment to client satisfaction and building positive relationships</li><li>Energy, enthusiasm, and a results-oriented mindset</li></ul> HERE'S WHAT WE OFFER:<ul><li>Health, dental, and vision insurance</li><li>HSA/FSA</li><li>Life insurance</li><li>Short- and long-term disability</li><li>Bonus structure</li><li>PTO</li><li>401(k) with company match</li><li>Growth opportunities</li><li>Incentives for earning additional certifications</li></ul>Sound like the perfect opportunity for you? Apply today with our initial, mobile-friendly application! Must have the ability to pass a background check Job Posted by ApplicantPro

Just Solutions, Inc.

IT Help Desk Specialist

Android

Antivirus

Best Practices

Change Control

Change Order Management

Communication Skills

Computer Science

Computer Workstations

Customer Satisfaction

Customer Support/Service

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Dental Insurance

Desktop Administration

Driver's License

Firewalls

Flexible Spending Accounts

Gaming

Graphics

Help Desk

Internet Security

Internet of Things

Leading Edge Technology

Life Insurance

Mac Operating System

Microsoft Office

Microsoft Windows Operating System

Multitasking

Organizational Skills

PC Software

Peripheral Hardware

Presentation/Verbal Skills

Printers

Problem Solving Skills

Remote Access

Resolve Customer Issues

Service Level Agreement (SLA)

Software Administration

Technical Support

Telephone Skills

Virtual Network Computing

Vision Plan

Writing Skills

Talent Acquisition

That's why we've consistently been recognized as a best place to work: Ranked the #1 Best Company to Work For in New York in the Medium Companies category (State, NYS-SHRM and Best Companies Group) 2025, ranked #1 in 2024, ranked #3 in 2023, ranked #1 in 2022 . Location: Rochester, NY or Ithaca, NY Pay: $24/hour Insero is an accounting and business advisory practice with more than 150 employees throughout New York State serving businesses, nonprofits, governmental entities, and individuals.

<h5>Internship Opportunity at Insero </h5>Location: Rochester, NY or Ithaca, NY Pay: $24/hour Insero is an accounting and business advisory practice with more than 150 employees throughout New York State serving businesses, nonprofits, governmental entities, and individuals. One of our core values is that we are Passionate about People. We don't just talk about our values, we live them. That's why we've consistently been recognized as a best place to work: <ul><li>Ranked the #1 Best Company to Work For in New York in the Medium Companies category (State, NYS-SHRM and Best Companies Group) 2025, ranked #1 in 2024, ranked #3 in 2023, ranked #1 in 2022 </li><li>Best Accounting Firms to Work For (National, Accounting Today and Best Companies Group) 2012-2025 </li><li>#1 Best Accounting Firm and Most Innovative Workplace, Reader Rankings (Local, Rochester Business Journal) 2024 and 2025, consistently ranked since 2018 </li></ul>At Insero, we're committed to transforming the employee experience, beyond industry standards to enable you to build your ideal career. Let us show you how Life at Insero is different: <ul><li>We offer excellent advancement opportunities as well as advisor and mentor programs. </li><li>We invest heavily in training and technology. </li><li>We focus on flexibility, with an amazing hybrid working environment giving you the ability to work in the office as well as from home/remote. </li><li>We serve a wide variety of clients and offer many compliance and consulting services, giving our team members opportunities to explore different areas of practice. </li><li>There are also many opportunities to get involved from day one, including our initiatives for outreach, innovation, wellness, and diversity, equity, and inclusion. </li></ul>We are seeking candidates interested in part-time or full-time paid internship opportunities starting in January 2027 in either Rochester or Ithaca, NY. The purpose of our internship program is to provide students the opportunity to fulfill tasks set out by various teams to gain valuable experience and insight into the everyday environment of a public accounting firm. The internship is a hands-on experience which will prepare you for a transition into your career. Responsibilities: <ul><li>Training on and becoming proficient in our software (CaseWare and CCH Axcess). </li><li>Preparing 1099s, W-2s, Individual income tax returns, and extensions using a highly technical paperless computer system. </li><li>Gaining a basic understanding of how tax work flows through the office. </li><li>Improving basic organization and planning skills. </li></ul>Requirements: <ul><li>Accounting students who are currently enrolled in an undergraduate program and in their sophomore through senior year or enrolled in a graduate accounting degree program are eligible for this position. Students must be returning to school to be eligible. </li><li>Strong verbal and written communication skills along with strong organizational skills are required. </li><li>Functional knowledge of the MS Office Suite including Word and Excel is required. </li><li>The ideal candidate must be able to meet deadlines, be proactive, and have solid multi-tasking skills and strong analytical ability. </li></ul>There is a difference among accounting firms. We invite you to experience it firsthand! Insero is proud to be an Equal Opportunity Employer.

Insero Advisors

Tax Internship (Spring 2027)

Accounting

Analysis Skills

Business Practices

Computer Systems

Consulting

Diversity

Income Tax

Mentoring

Microsoft Excel

Microsoft Word

Nonprofit

Organizational Development/Management

Public Accounting

Society for Human Resource Management (SHRM)

Tax Returns

Time Management

IRecruitee

They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment.

Overview:
Job Title: IT Help DeskLocation: Victor, NY (Onsite)Employment Type: 6-month contract to hireHours: Monday - Friday (7:30 am - 4 pm) About the CompanyOur client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career. OverviewSeeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.

Responsibilities:
 Key Responsibilities<ul style="list-style-type:disc"><li>Provide first-line technical support via phone, email, and in person</li><li>Troubleshoot hardware, software, and network-related issues</li><li>Support user accounts, password resets, and permissions in Active Directory</li><li>Assist with Cisco-based networking environments (connectivity, basic troubleshooting)</li><li>Set up and configure desktops, laptops, and peripherals</li><li>Escalate more complex issues as needed</li><li>Document tickets, resolutions, and processes</li><li>Deliver strong customer service to internal users</li></ul>

Qualifications:
Required Skills & Qualifications<ul style="list-style-type:disc"><li>Experience or exposure to Active Directory (user management, resets, permissions)</li><li>Basic knowledge of Cisco networking (switches, routers, connectivity)</li><li>Comfortable handling phone support and interacting with users daily</li><li>Strong communication and customer service skills</li><li>Ability to work onsite and support users face-to-face</li><li>Basic understanding of Windows environments and IT fundamentals</li></ul> Preferred<ul style="list-style-type:disc"><li>CompTIA A+, Network+, or similar certifications</li><li>Internship or help desk experience</li><li>Experience with ticketing systems</li></ul>

Internship IT Jobs in Rochester, NY

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Internship IT Jobs in Rochester, NY

IT Help Desk Specialist Just Solutions, Inc.

Tax Internship (Spring 2027) Insero Advisors

IT Help Desk Wellington Steele & Associates

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