At The Hadder Agency, a CSSR is more than a customer service representativethey are a trusted resource, relationship builder, and advocate who plays an important role in protecting clients financial well-being while helping the agency continue to grow and serve the community with excellence. By combining outstanding customer service with insurance knowledge and sales expertise, a CSSR helps clients make informed decisions that protect their homes, vehicles, businesses, and other valuable assets from financial loss caused by accidents, liability claims, theft, severe weather, and other unforeseen events.