This position is primarily responsible for leading Benefits and Eligibility Specialists, providing assistance, direction, monitoring, and training in the areas of fraud, overpayment, interviewing, and investigative techniques, including troubleshooting problem situations and assisting in defusing difficult customer situations. Knowledge, Skills & Abilities (KSAs): Knowledge in: Federal, State, and agency statutes, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and related case administrative techniques.