Video Teleconferencing and Service Desk Technician Zayas Hendrick Mediaworks LlcVideo Teleconferencing and Service Desk TechnicianWashington, DCFull timeZayas Hendrick Mediaworks LLC is a dynamic media and technology services firm based in Washington, DC, dedicated to delivering high-quality AV and communications solutions. Zayas Hendrick Mediaworks LLC is looking for a skilled Video Teleconferencing and Service Desk Technician to join our team in Washington, DC.
Dental Front Desk Coordinator Star Dental PartnersDental Front Desk CoordinatorCatonsville, Maryland$23–$26 / hourFull timeWe are looking for a new team member that is self-motivated, driven, great with multi-tasking and loves providing great customer service to our wonderful dental patients! This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Senior Service Desk Specialist Science Applications International CorpSenior Service Desk SpecialistSpringfield, VA$40,001–$80,000 / yearThe ideal candidate will bring expertise in Windows Server, Red Hat Enterprise Linux (RHEL), virtualized environments, and user-facing support, alongside a proactive and resourceful attitude to help resolve technical challenges for local and geo-graphically dispersed stakeholders. Certifications (CWF Requirements): Candidates must satisfy Cybersecurity Workforce Framework (CWF) ID 451 (System Administrator - Intermediate Level) requirements, as outlined by Navy COOL.
COTS Integration Engineer 663 Freedom Technology Solutions GroupCOTS Integration Engineer 663Laurel, MarylandThese applications are used across the government enterprise and are critical to the daily functions of thousands of users across acquisition, business, finance, HR, training, recruitment, program management, security, logistics and more. Collaborate with vendor support, including Hyland Software support teams, to troubleshoot issues, implement solutions, and support software upgrades and enhancements within the Perceptive Content platform.
NewService Desk Manager Science Applications International CorpService Desk ManagerAdelphi, MD$120,001–$160,000 / yearSome of ARL's focus areas include Biological and Biotechnology Sciences, Electromagnetic Spectrum Sciences, Energy Sciences, Humans in Complex Systems, Mechanical Sciences, Military Information Sciences, Network/Cyber/Computational Sciences, Photonics/Electronics/Quantum Sciences, Sciences of Extreme Materials, Terminal Effects, and Weapons. The Service Desk Site Lead will serve as the primary escalation point for customer and technician issues and will interface with the Program Manager to drive process improvement and service delivery performance for the Army Research Laboratory in Adelphi, MD.
Senior QA Engineer (Hybrid) Rapid FinanceSenior QA Engineer (Hybrid)Bethesda, MDFull timeYou would be joining forces with the technology team of our sister company, Rapid Finance, to work on an internal suite of products as well as building brand new commercial off the shelf products using the latest Microsoft technology stack. We are excited to have you join our amazing team, great company culture and broad range of benefits including a technology allowance for team members to acquire exciting new tech items, online training subscriptions, and discretionary yearly bonuses.
Sr. Service Desk Technician I 6686 Metrostar SystemsSr. Service Desk Technician I 6686Washington, DC$67,000–$74,000 / hourThis role focuses on overseeing advanced hardware and software troubleshooting, with specialized expertise required for diagnosing and resolving complex issues on NMCI and Nautilus assets and networks including troubleshooting VLANs and Port activations. Oversee the online scheduling, system configuration, and live troubleshooting for audio-visual conference rooms, while continuously monitoring inventories for non-NMCI hardware and over 1,500 wireless assets.
System Engineer 3 Avid Technology ProfessionalsSystem Engineer 3Laurel, MarylandInstall/load operating systems software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. Skills in the following areas are valuable here: o End-User Support: Help desk support across all levels (both in-person and via phone).
Sr. Service Desk Technician I (6686) MetroStar SystemsSr. Service Desk Technician I (6686)Washington, DC$67,000–$74,000 / hourThis role focuses on overseeing advanced hardware and software troubleshooting, with specialized expertise required for diagnosing and resolving complex issues on NMCI and Nautilus assets and networks including troubleshooting VLANs and Port activations. Oversee the online scheduling, system configuration, and live troubleshooting for audio-visual conference rooms, while continuously monitoring inventories for non-NMCI hardware and over 1,500 wireless assets.
Service Desk Manager Centuria CorporationService Desk ManagerAlexandria, VAWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.
Service Desk Technician 6757 Metrostar SystemsService Desk Technician 6757VA$50,000–$60,000 / yearYou''ll also monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set, with the goal to make an impact across the federal government. Simulate or recreate user problems to resolve operating problems and serve as a liaison with customers and our clients to resolve issues, track problems and provide solutions.
Service Desk Technician (6757) MetroStar SystemsService Desk Technician (6757)Rosslyn, VA$50,000–$60,000 / yearYou'll also monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set, with the goal to make an impact across the federal government. Simulate or recreate user problems to resolve operating problems and serve as a liaison with customers and our clients to resolve issues, track problems and provide solutions.
Service Desk Agent Science Applications International CorpService Desk AgentWashington, DC$40,001–$80,000 / yearTake part in the development and maintenance of a positive working relationship with all internal departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff. Responsibilities: Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.
Service Desk Manager/Quality Assurance Computer World ServicesService Desk Manager/Quality AssuranceWashington, District of Columbia$119,000–$140,000 / yearThis role integrates technical leadership, operational management, quality assurance, and customer service oversight to ensure services are delivered in accordance with contract requirements, industry best practices, and established Service Level Agreements (SLAs). Responsibilities include ensuring timely and accurate troubleshooting across hardware, software, email, printer, directory, and desktop application issues, as well as managing staffing, training, reporting, and the consistent achievement of service quality and SLA targets.
Technical IT Support - Help DeskJob 1417 DLH Holdings Corp.Technical IT Support - Help DeskJob 1417Bethesda, MD$70,000–$75,000 / yearOur experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. Success in this role requires strong customer service, communication, and collaboration skills, with the ability to diagnose technical issues, explain solutions to non-technical users, and contribute to the continuous improvement of application support services and user experience.
Service Desk Manager ICFService Desk ManagerWashington, District of Columbia$89,261–$151,744 / yearPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. Reporting to the Program Manager, this role owns the full operational lifecycle of a single-tier service desk, with direct accountability for customer satisfaction, Tier Zero deflection performance, knowledge management, and continuous improvement.
Cloud Service Desk Engineer RividiumCloud Service Desk EngineerWashington, District of ColumbiaThe successful candidate will serve as a senior technical contributor responsible for engineering-level escalated service desk support for cloud/endpoint issues, device enrollment, compliance status, identity/access issues, telemetry validation, and operational runbooks; excludes routine tier 1 help desk. Active Top Secret (TS) security clearance, Eight (8) years of experience in Information Technology, Endpoint Engineering, or Cybersecurity, 6+ years engineering support for cloud/endpoint environments; experience with M365, Intune, endpoint compliance, identity support, and escalated troubleshooting.
Service Desk Administrator - Maryland EDTS LLCService Desk Administrator - MarylandMDThe Service Desk Administrator provides technical oversight and guidance to other Service Desk team members and applies specialized knowledge and skills to resolve escalated end user support issues and complex requests. The Service Desk Administrator also helps increase Corsica's overall operational efficiency by minimizing the amount of issues escalated to Corsica's most senior technical resources.
Service Desk Specialist - Tier I National Capitol Contracting LLCService Desk Specialist - Tier IAlexandria, VA$45,000–$50,000 / yearThis position serves as the primary customer support resource for Microsoft 365 collaboration services and performs first-line operational support for SharePoint Online, Microsoft Teams, OneDrive for Business, and other approved collaboration capabilities. Respond to customer inquiries regarding SharePoint Online, Microsoft Teams, OneDrive for Business, Power Platform, and other Microsoft 365 collaboration services while meeting established service level objectives.
Service Desk Manager Digital Management LLCService Desk ManagerWashington, DCThis role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to drive consistent, high-quality service delivery. DMI, LLC is seeking a Service Desk Manager to lead for the technical service desk, accountable for the end-to-end lifecycle of all IT incidents and problems across a multi-site environment supporting 700+ network users across seven locations.