Ability to foster communication among colleagues/team members in manager's absence Exhibits initiative, responsibility, and flexibility Ability to operate telephone, photocopier, fax machine, mail machines and computer workstation Must be proficient in MS Office software - Word, Excel, Power Point Ability to accurately calculate figures and amounts such as discounts, proportions, and percentages Education and/or Experience: High School diploma or equivalent College or specific relevant coursework preferred Industry experience preferred In return, we offer In return, we offer you: Medical/Dental/Vision, 401-k, company paid short term disability, long term disability, life insurance, generous vacation (3 weeks/year) - sick time (40 hours/year)- and floating holidays (5 per year), education reimbursement, referral bonus and holiday pay Job location Option 1: On-Site This role requires you to work on-site at our office in Hamburg, New Jersey. Support clients through, phone calls, email, mailings, fax and training events to insure satisfaction and ongoing relationship Review all quotes for accurate & complete information Act as a communication liaison between sales, customers, field service and production Direct customers to appropriate person for support questions Execute Customer Service metrics reporting plans Kitting and issuing parts to Job and sales order Receiving and stocking parts Coordinate customer product service return & warranty returns Prepares customer info packet included with service product Records and maintains control of all inventory items purchased and produced.