Contribute to the development of business plans and growth strategies by leveraging fact-based analysis of self-serve adoption, customer behavior, Digital Support performance, and competitor assessments to capitalize on market trends and maintain competitive advantage and identifies strategies for the organization''s approach to various customers and industries, leveraging qualitative and quantitative research to inform Digital Self-Serve Modernization priorities that translate to measurable improvements in customer satisfaction, adoption, and operational efficiency. Manage executive and stakeholder expectations through proactive communication, transparent reporting Translate program performance, strategic direction, and business unit priorities into compelling, actionable narratives for internal and external audiences, including the identification, resolution, and escalation of program risks and issues with particular attention to cross-functional dependencies and integration points across portals, platforms, and Digital Support touchpoints.