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Overview:
Company Overview: Advance Your Career in Insurance Claims with Allied Universal® Compliance and Investigation Services. Allied Universal® Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you’re ready to grow with the best, explore a career with us and make a difference.

Job Description:
Allied Universal® is hiring a Surveillance / Claims Investigator. Surveillance / Claims Investigators validate the facts of loss for Insurance claims through scene Investigations, claimant and witness Interviews, document retrieval and data Interpretation. <ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Pay Rate: $22 - $26 / hr </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1">Will require Claims and Surveillance investigations as needed to ensure a full schedule </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="18" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1">Must possess a valid driver's license with at least one year of driving experience<span style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":0,"335559740":279}"> </li></ul> RESPONSIBILITIES:<ul><li>Investigate insurance claims for a variety of coverage to include workers’ compensation, general liability, property and casualty and disability</li><li>Gather information independently and in collaboration with clients and case managers through various methods such as data collection, interviews, research, and scene investigations</li><li>Follow guidance from the handling insurance adjuster to perform field tasks essential to the investigation</li><li>Develop and document information on any investigation in a professional and expert manner by writing clear, concise, and grammatically correct reports, memos, and letters</li><li>Run appropriate database indices if necessary and verify the accuracy of results found</li></ul>QUALIFICATIONS (MUST HAVE):<ul><li>Must possess one or more of the following:</li><ul><li>Bachelor’s degree in Criminal Justice</li><li>Associate’s degree in Criminal Justice with a minimum of four (4) years of demonstrated experience conducting complex insurance investigations or adjusting complex claims</li><li>High school diploma with a minimum of six (6) years of demonstrated experience conducting complex insurance investigations or adjusting complex claims</li></ul><li>Ability to be properly licensed as a Private Investigator as required by the states in which you work</li><li>Post offer, must be able to successfully complete the Allied Universal Investigations training/orientation course</li><li>Minimum of two (2) years of demonstrated experience conducting insurance claims investigations or adjusting complex claims</li><li>Working knowledge and understanding of anti-fraud laws, insurance regulations, and compliance rules and standards in their home state and within their designated region of the country</li><li>Special Investigative Unit (SIU) Compliance knowledge</li><li>Ability to type 40+ words per minute with minimum error</li><li>Flexibility to work varied and irregular hours and days including weekends and holidays</li><li>Proficient in utilizing laptop computers and cell phones</li></ul>PREFERRED QUALIFICATIONS (NICE TO HAVE):<ul><li>Military experience</li><li>Law enforcement</li><li>Insurance administration experience</li><li>One or more of the following professional industry certifications</li><ul><li>Certified Fraud Investigator (CFE)</li><li>Certified Insurance Fraud Investigator (CIFI)</li><li>Fraud Claim Law Associate (FCLA)</li><li>Fraud Claim Law Specialist (FCLS)</li><li>Certified Protection Professional (CPP)</li><li>Associate in Claims (AIC)</li><li>Chartered Property Casualty Underwriter (CPCU)</li></ul></ul>BENEFITS:<ul><li style="color: #242424;">Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance</li><li style="color: #242424;">Seven paid holidays annually, sick days available where required by law</li><li style="color: #242424;">Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law</li></ul>

Closing:
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID:
2026-1596769

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or <a href="http://www.aus.com/" target="_blank">www.AUS.com</a>

Allied Universal

Surveillance / Claims Investigator - Part-Time

Accidental Death and Dismemberment (AD&D)

Administrative Skills

Case Management

Cellular Telephone

Certified Financial Examiner (CFE)

Claims Processing

Computer Skills

Criminal Justice

Data Collection

Data Recovery

Disability Insurance

Driver's License

Fraud Investigation

High School Diploma

Insurance

Insurance Certifications

Insurance Claims

Insurance Regulations

Insurance Underwriting

Laptop PC

Law Enforcement

Legal

Military

Mortgage Lending

Regulatory Compliance

Surveillance

Underwriting

[AW]-iCims

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawaii may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office. Manages all aspects of the investigative process including analyzing allegations to identify pertinent issues and scope and direction of the investigation; timely communication with all parties; identifying witnesses; conducting interviews; gathering, securing and analyzing relevant documentation and information; and establishing the accuracy and authenticity of evidence.

Investigator (0080258)SalarySee Position DescriptionLocationUH Manoa, Honolulu, HIJob TypeFull-Time PermanentJob Number2026-01171DepartmentOffice of the Vice President for Community CollegesDivisionAdministrative AffairsOpening Date06/02/2026Closing Date6/2/2026 11:59 PM HawaiiPosition Number:0080258DescriptionTitle: InvestigatorPosition Number: 0080258Hiring Unit: Office of the Vice President for Community Colleges, Administrative AffairsLocation: Manoa, HawaiiDate Posted: June 2, 2026Closting Date: June 17, 2026Pay Band: BSalary: Salary Schedule and Placement InformationFull-Time/Part-Time: Full-TimeTemporary/Permanent: PermanentOther Conditions: Position is excuded from collective bargining.Duties and Responsibilities:( Denotes Essential Functions)<ul><li>Provides policy, program and administrative support to the Director of Compliance and other stakeholders.</li><li>Conducts and manages prompt, impartial and thorough investigations for the Community Colleges in all areas of employee and student misconduct including but not limited to discrimination based on sex, race, and/or other protected characteristics, sexual misconduct, workplace violence, and other misconduct that are prohibited by University policy.</li><li>Develops an investigative plan for complaints in accordance with University policy and recognized standards in the employment and compliance arena.</li><li>Manages all aspects of the investigative process including analyzing allegations to identify pertinent issues and scope and direction of the investigation; timely communication with all parties; identifying witnesses; conducting interviews; gathering, securing and analyzing relevant documentation and information; and establishing the accuracy and authenticity of evidence.</li><li>Writes expert analytical fact-finding reports that demonstrate sound, balanced reasoning; clear articulation of facts and supporting evidence; and knowledge of applicable policies, rules, laws, and procedures.</li><li>With the assistance of the Director of Compliance, creates investigative templates, civil rights guidance, and model operating procedures in response to Community College campus needs.</li><li>Provides information to employees and students who have discrimination, civil rights and/or other compliance related concerns; mediates/facilitates resolution of informal complaints; and provides guidance to individuals with respect to access to other resources as necessary.</li><li>Appropriately communicates and corresponds with reporting parties, responding parties, witnesses, advocacy and support offices, campus coordinators, general counsels office, and others involved with respect to the investigative process and status of investigations.</li><li>Applies perceptive judgment and problem-solving abilities in managing unique cases that are technically complex and potentially volatile.</li><li>Identifies, analyzes, and addresses civil rights and other compliance related issues, including patterns or systematic problems relating to misconduct, that impact the proper management of Community College programs and UH systemwide.</li><li>With the assistance of the Director of Compliance, continuously identify, understand and integrate new guidance, law, and best practices into the investigative process.</li><li>Provides interpretation and advisory services to campus administration and campus investigators regarding UH policies and procedures, State and Federal regulations pertaining to civil rights, investigative best practices, and other compliance-related issues.</li><li>Prepares and finalizes policy and procedural actions to ensure UH campuses systemwide are in compliance with civil rights laws and regulations.</li><li>Conducts training, develops educational materials, and assists with campus trend analysis and data collection as needed.</li><li>Assists with handling complaints submitted via the Whistleblower complaint portal for the Community College System.</li><li>Assist with the development of curriculum, coordination, and administrative support of educational programming on compliance related issues for Community College and Systemwide events, such as Sexual Assault Awareness Month, Domestic Violence Awareness Month, National Disability in Employment Awareness Month, etc.</li><li>Other duties as assigned.</li></ul>Minimum Qualifications:<ul><li>Possession of a baccalaureate degree in Business Administration, Education, Human Resources, Social Sciences, or related field, and 3 years of progressively responsible professional experience with responsibilities for employee or student misconduct investigations, EEO programs, Human Resources, litigation or related; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.</li><li>Considerable working knowledge of principles, practices and techniques in the area of investigation or adjudication as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles, and methodologies.</li><li>Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with equal opportunity, civil rights, human resources, adjudication, or related areas.</li><li>Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative, and timely manner.</li><li>Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally, and by preparation of reports and other materials.</li><li>Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.</li><li>Demonstrated ability to operate a personal computer and apply word processing software.</li><li>If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.</li></ul>Supplemental Minimum Qualifications:<ul><li>Demonstrated ability to remain neutral while conducting investigations, and to work under multiple deadlines and sensitive timelines.</li><li>Commitment to the principles and practices of civil rights.</li><li>Demonstrated ability to maintain confidentiality, to exercise tact, discretion, and good judgment.</li><li>Ability to travel independently in a timely and efficient manner to various locations on Oahu and statewide.</li><li>Ability to work outside of regular hours including nights, weekends, and holidays, as needed.</li></ul>Desirable Qualifications:<ul><li>Graduation from an accredited law school with experience in employment law or related.</li><li>Title IX and/or other employment-related investigator certification.</li><li>Experience in a post-secondary educational institution that demonstrates knowledge of EEO and human resources.</li><li>Experience with the subject matter of sexual assault, sexual harassment, relationship violence and stalking in auniversity or college setting.</li></ul>To Apply:Click on the "Apply" button to complete an application and attach the following requried documents:<ul><li>Cover Letter indicating how you meet the minimum and desireable qualifications of the position;</li><li>Resume;</li><li>Name and contact information (telephone number and email address) of at least three (3) professional references; and</li><li>Graduate and undergraduate academic transcript(s) showing name and institution, degree and coursework to date appropriate to the position. (Copies are acceptable, but original official transcripts will be required at the time of hire). Applications lacking copies of transcripts will be reviewed based on work experience equivalency to meet minimum qualifications. Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant.</li></ul>Late, incomplete or unreadable application materials will not be considered. Academic record/grade summaries will notbe accepted. Diplomas and copies will NOT be accepted. Please REDACT references to social security numbers and birthdate on submitted documents.NOTE: Please create a new account if this is your first time applying for a position using NeoGov.Inquiries: Community College Human Resources Office: cchro@hawaii.eduEEO, Clery Act, ADAThe University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: <a href="https://www.hawaii.edu/offices/eeo/policies/" rel="nofollow">https://www.hawaii.edu/offices/eeo/policies/</a>Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawaii may be viewed at: <a href="https://www.hawaii.edu/titleix/help/campus-security/" rel="nofollow">https://www.hawaii.edu/titleix/help/campus-security/</a>, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: <a href="https://www.hawaii.edu/offices/eeo/accommodation-request/" rel="nofollow">https://www.hawaii.edu/offices/eeo/accommodation-request/</a>Employer University of HawaiiDepartment Office of the Vice President for Community Colleges Address 2327 Dole StreetHonolulu, Hawaii, 96822Website <a href="http://workatuh.hawaii.edu" rel="nofollow">http://workatuh.hawaii.edu</a>

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Surveillance / Claims Investigator - Part-Time Allied Universal

Investigator (0080258) University of Hawaii

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