UNKNOWN

ADAPTED_NOW

The Manager ensures investigative quality, regulatory timeliness, and effective collaboration with law enforcement, internal stakeholders, and peer institutions while continuously strengthening fraud detection and prevention controls. This role provides strategic direction, operational oversight, and subject matter leadership across fraud investigations, SAR referral governance, regulatory adherence, and loss recovery efforts.

It Starts Here:Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.If you are interested in exploring the possibilities We Want to Talk to You!The Difference You Make: The Manager, Claims & Fraud Operations is responsible for leading and overseeing investigative teams responsible for identifying, mitigating, and preventing fraud-related losses while ensuring full compliance with regulatory, risk, and service level standards. This role provides strategic direction, operational oversight, and subject matter leadership across fraud investigations, SAR referral governance, regulatory adherence, and loss recovery efforts. The Manager ensures investigative quality, regulatory timeliness, and effective collaboration with law enforcement, internal stakeholders, and peer institutions while continuously strengthening fraud detection and prevention controls. What You Bring: Lead, coach, and develop a team of fraud investigators and senior specialists. Establish performance standards aligned to SLA, QA, regulatory, and loss mitigation objectives. Monitor investigative quality and ensure consistent application of fraud policies and procedures. Drive a high-performance culture focused on accountability, risk awareness, and continuous improvement. Provide escalation guidance and decision support on high-risk or complex fraud matters. Oversee after-hours fraud event rotation and escalation protocols an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or equivalent work experience - Required. 5+ Years Banking experience preferably in operations and/or fraud prevention. - Required.Prior leadership or supervisory experience preferred. Strong working knowledge of BSA requirements, SAR referral standards, and regulatory expectations. Demonstrated experience managing high-volume investigative teams. Knowledge of fraud detection systems, payment processing systems, and operational back-end platforms. Experience working with law enforcement and supporting litigation or prosecution cases. Strong analytical, reporting, and risk assessment skills. Excellent written and verbal communication skills. Proven ability to influence cross-functional stakeholders and drive change.Cross-Functional & External Partnership<ul><li>Serve as primary liaison with Law Enforcement, regulatory agencies, and peer banks when appropriate.</li><li>Partner with Lines of Business, Operations, Technology, Legal, and Compliance to implement fraud prevention enhancements.</li><li>Act as subject matter expert in claims insights, fraud risk trends, and operational readiness for new initiatives.</li><li>Support evaluation of new systems and applications impacting fraud detection and claims management.</li></ul>Controls, Systems & Continuous Improvement<ul><li>Oversee refinement and testing of fraud system controls to detect and prevent evolving threats.</li><li>Ensure proper documentation and governance of fraud detection systems and operational procedures.</li><li>Identify control gaps and lead remediation efforts.</li><li>Drive statistical trend analysis and process optimization initiatives.</li></ul>Key Competencies<ul><li>Regulatory Judgment & Escalation Discipline</li><li>Strategic Fraud Risk Management</li><li>Operational Leadership & Coaching</li><li>Data-Driven Decision Making</li><li>Crisis & Escalation Management</li><li>Cross-Functional Influence</li><li>Quality Assurance & Audit Readiness</li><li>Loss Mitigation & Recovery Strategy</li></ul>Performance Metrics May Include<ul><li>Fraud loss avoidance and recovery rates</li><li>SAR referral timeliness and quality</li><li>SLA adherence and productivity targets</li><li>QA scores and documentation quality</li><li>Regulatory audit results</li><li>Trend mitigation effectiveness</li><li>Employee engagement and development outcomes</li></ul> Certifications: No Certifications listed for this job. It Would Be Nice For You to Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.What Else You Need To Know:The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.Base Pay Range:Minimum:$82,500.00 USD<div><div><div><div><div><div><div>Maximum:</div></div></div></div></div></div></div>$142,500.00 USD We Value Your Impact:Your contribution matters and it’s recognized.  You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers.  Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.<a href="https://businessolver.foleon.com/santander/2026-santander-eguide/" rel="nofollow noopener noreferrer" target="_blank">Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) </a>Risk Culture:We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement:At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions:Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.What To Do Next:If this sounds like a role you are interested in, then please apply.We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Santander US is a diversified financial business with 17,200 employees serving 5.2 million customers and with over $147 billion assets. A wholly owned subsidiary of Madrid-based Banco Santander, S.A., Santander US incorporates six financial companies: Santander Bank, N.A., Santander Consumer USA Holdings Inc. (NYSE: SC), Banco Santander International of Miami, Santander Securities LLC of Boston, Santander US Capital Markets LLC of New York, and several other subsidiaries. Additionally, there is a branch of Banco Santander S.A. in New York.

Our purpose is to help people and businesses across the U.S. prosper. We aim to be the bank of choice in each of our markets and to enhance our position as a national leader in auto finance by acting responsibly and earning the lasting loyalty of our people, customers, shareholders and communities.

Santander Holdings USA Inc

Manager, Claims & Fraud Operations

Analysis Skills

Applications Security

Business Operations

Claims Management

Coaching

Communication Skills

Continuous Improvement

Crisis Management

Cross-Functional

Decision Support

Documentation

Financial Services

Fraud Investigation

Law Enforcement

Leadership

Legal

Litigation

Loss Mitigation

Maintain Compliance

Operational Strategy

Operations Processes

Payment Processing

Presentation/Verbal Skills

Process Improvement

Quality Assurance

Quality Management

Quality Monitoring

Regulations

Regulatory Compliance

Risk

Risk Analysis

Risk Management

Service Level Agreement (SLA)

Statistics

Strategic Planning

System Operations

Technical Operations

Testing

Trend Analysis

Writing Skills

TMP PX

OTHER

FEED

Previous Experience: Demonstrated proficiency in covert surveillance techniques, capturing high-quality video footage, and preparing thorough, well-organized investigative reports. This role involves performing both stationary and mobile surveillance, obtaining video and photographic evidence, and preparing thorough, detailed reports for clients.

ABOUT US: Ethos Risk Services is a leading insurance claims investigation and medical management company, specializing in surveillance and fraud detection. At the forefront, we provide accurate data and actionable insights that translate into better decision-making for our clients. JOB SUMMARY:Our dynamic Ethos team is seeking an Experienced Field Investigator to conduct surveillance and investigative activities to identify potential fraudulent insurance claims. This role involves performing both stationary and mobile surveillance, obtaining video and photographic evidence, and preparing thorough, detailed reports for clients. KEY RESPONSIBILITIES:<ul><li>Case Preparation: Prepare for surveillance assignment by reviewing Ethos' preliminary reports and case information.</li><li>Field Surveillance: Perform covert surveillance from your vehicle by tracking and capturing high-quality video evidence of surveillance targets.</li><li>Report Writing: Draft detailed and court-ready investigative reports summarizing activity and key findings.</li><li>Documentation: Finalize case file by submitting case reports and uploading video footage via personal laptop at the end of the day.</li><li>Communication: Work closely with the field supervisor and operations teams, receiving regular guidance and mentorship.</li></ul> REQUIREMENTS:<ul><li>Previous Experience: Demonstrated proficiency in covert surveillance techniques, capturing high-quality video footage, and preparing thorough, well-organized investigative reports.</li><li>Driver's License: Valid driver's license and proof of automobile insurance.</li><li>Personal Vehicle: A well-maintained vehicle that is always reliable (preferably with tinted windows).</li><li>Surveillance Equipment: A handheld camcorder with high-quality zoom and a covert camera device. Use of stabilization equipment (gimbals, tripods, etc.) is strongly encouraged.</li><li>Technology: A reliable laptop, cell phone, and internet service are needed for communication and administrative tasks.</li><li>Private Investigator License: Active Private Investigator license or willingness to obtain one (where required by state).</li></ul> WORKING CONDITIONS:<ul><li>While we aim to keep assignments within a 2-hour drive of your residence, occasional further travel and overnight stays (covered by the company) may be required</li><li>Most surveillance cases start at 6:00AM. End time can vary depending on activity and a typical workday can vary from 3-12 hours.</li><li>Weekends/holidays are common workdays as claimants are more likely to be active.</li><li>This is an independent role often requiring long hours alone in your vehicle, regardless of weather conditions.</li><li>Must remain alert with no external distractions, ready to use videography equipment to document subjects.</li></ul> Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic. A background check will be conducted, in accordance to the local state law and regulations. Job Posted by ApplicantPro

Ethos Risk Services

Investigator

Administrative Skills

Auto Insurance

Cellular Telephone

Driver's License

Insurance Claims

Internet/Online Service

Investigative Reports

Laptop PC

Mentoring

Mobile Devices

Operations Management

Organizational Skills

Reporting Skills

Surveillance

Willing to Travel

Talent Acquisition

Investigator jobs in Tallahassee, FL on your radar? Find the best of them right here on Monster.

The Best Investigator Jobs in Tallahassee, FL | Monster

Investigator Jobs in Tallahassee, FL

Jobs

Resume Resources

Similar Job Searches

Get noticed by top employers!

Investigator Jobs in Tallahassee, FL

Jobs

Manager, Claims & Fraud OperationsSantander Holdings USA Inc

InvestigatorEthos Risk Services

Resume Resources

Similar Job Searches