Provide administrative support to the Director and Deputy Director; Coordinate all aspects of room reservations, including booking, tracking, managing extensive changes, being the liaison with the hotel and monitoring room block quota; Work directly with the hotels to negotiate extended stay room rates and concessions; Research and compare hotel rates in different cities where staff are assigned, and maintain a detailed hotel negotiated rate list as a resource for staff and affiliates; Arrange direct billing, reconcile hotel folio and invoices and resolve billing issues; Train staff on travel booking site, assist staff with booking flights, hotels, trains and rental cars, maintain user account lists and status of union hotels; Coordinate ground transportation (buses, vans, shuttles) for events and meetings, including booking and processing of bills; Act as a liaison with other departments and affiliates; Serve as a backup reconciling department’s credit card accounts, prepare supporting documentation, resolve discrepancies, process charges for departments’ signatures, and scan and archive reports; Utilize the Internet as a basic research tool for information gathering; Prepare responses to inquiries and other correspondence, pro-actively gather information for decision-making and advance work through follow-up and outreach; Understand, and be able to communicate, the function of the AFL-CIO to both the internal and external audiences; Process incoming correspondence and materials; Screen, manage and prioritize visitors, calls and mail; Maintain office supplies; Other duties as assigned. Positive attitude and excellent communication and interpersonal skills; Professional, courteous, and tactful; Demonstrated ability to work within a team; Highly motivated and a self-starter; Demonstrated proficiency in all Microsoft Office and Google Suite; Demonstrated experience with contracts relating to room blocks, transportation and concessions; Demonstrated experience in the meeting and travel industry; Demonstrated experience with excellent problem-solving skills; Demonstrated ability to work in a high-pressure environment and meet unpredictable deadlines; Experience processing check requests and reconciling invoices; Demonstrated ability to work independently; Demonstrated ability to prioritize and manage multiple tasks; Demonstrated experience with confidentiality and discretion; Demonstrated strong ability doing web-based research; Demonstrated proficient proofreading skills; Ability to work overtime if needed; Ability to travel sporadically, usually several times a year.