location_0_addressRegionName

location_0_addressCountryName

ONSITE

PERMANENT

FULL_TIME

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

YEAR

Technical Support Representative

Troubleshoot and resolve technical problems related to operating systems, applications, and network connectivity in windows and Mac operating systems. Provide first-line support for hardware, software, and network issues via phone, email, and in-person.

KBSkills

ACTIVE

Position: Service Desk/IT Desktop Support Location: Bronx, NY.Duration: Fulltime Responsibilities <ul><li>Provide first-line support for hardware, software, and network issues via phone,</li><li>email, and in-person.</li><li>Troubleshoot and resolve technical problems related to operating systems,</li><li>applications, and network connectivity in windows and Mac operating systems.</li><li>Escalate complex issues to higher-level IT teams or specialized departments when necessary.</li><li>Good Knowledge of Windows OS and Mac OS.</li><li>Handson experience in Active Directory,Exchange,O365.</li><li>Troubleshooting Microsoft Office applications and other application related issues.</li><li>Record, track, and manage service requests and incidents using a ticketing system.</li><li>Prioritize and categorize issues to ensure efficient resolution.</li><li>Communicate with end-users to provide updates on the status of their requests and incidents.</li><li>Assist with user account creation, modification, and deletion.</li><li>Manage permissions and access controls to ensure proper security measures are in place.</li><li>Help Users with password resets</li></ul>

Global IT Con

Desktop Support Technician

Administrative Skills

Agile Programming Methodologies

Algorithms

Amazon Web Services (AWS)

Analysis Skills

Artificial Intelligence (AI)

Biology

Cloud Computing

Communication Skills

Computer Science

Cross-Functional

Customer/Client Research

Data Analysis

Data Management

Data Science

Data Visualization Tools

Deep Learning

Environmental Health

Environmental Sciences

Establish Priorities

GCP (Good Clinical Practices)

Health Informatics

Healthcare

Healthcare Management

Interpersonal Skills

Leadership

Machine Learning

Market Trend Analysis

Medical Record System

Medical Research

Metrics

Microsoft Windows Azure

Patient Care

People Management

Performance Analysis

Problem Solving Skills

Product Backlog

Product Development

Product Lifecycle

Product Management

Product Planning

Product Programs

Project/Program Management

Python Programming/Scripting Language

R Programming Language

Release Management/Engineering

Requirements Management

Research Administration

SQL (Structured Query Language)

Scientific Research

Scrum Project Management and Software Development

Software Development

Sprint Planning

Technical Leadership

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