Strategic Customer Coordinator Sunbelt Rentals, Inc.Strategic Customer CoordinatorPaulsboro, NJ$23.52–$32.34 / hourEducation or experience that prepares you for success: Previous experience in a call center customer service role Equipment rental or construction industry experience preferred Wynne software experience preferred Bilingual Spanish/English preferred Knowledge/Skills/Abilities you may rely on: Construction equipment knowledge Customer service ethic and positive approach Communication skills Probing questions and understanding concerns Safety is key to our culture: The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The Strategic Customer Coordinator is empowered to provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items.
Specialist, Servicing Sallie Mae Inc (SLM Corp)Specialist, ServicingNew Castle, DESupport the student loan application experience via inbound telephone calls, including initiating and completing student loan applications by using a consultative call flow, including utilizing active listening, asking probing questions, and overcoming objections. The Specialist, Application Support Center will be responsible for facilitating the loan application process by initiating and completing student loan applications, highlighting product benefits, addressing application inquiries, and nurturing relationships with prospective and established customers through inbound phone calls.
PU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation ManagerPhiladelphia, PA$144,000–$241,000 / yearAs a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.
Financial Account Specialist - VMXA - Call Center American Heritage Credit Union (Inc)Financial Account Specialist - VMXA - Call CenterPhiladelphia, PAProcess loan applications, input data, review loan decisions and options with member, prepare supporting loan documentation, compile loan documents for signature and disbursement ensuring accuracy and completeness of loan, and process denials as necessary. Serve as a subject matter expert as it relates to American Heritage electronic/mobile offerings which includes but is not limited to: Online/Mobile Teller functionality, Bill Payer, Quick Pay, e-Pay, etc.
Specialist, Servicing SLM CorpSpecialist, ServicingNew Castle, DESupport the student loan application experience via inbound telephone calls, including initiating and completing student loan applications by using a consultative call flow, including utilizing active listening, asking probing questions, and overcoming objections. The Specialist, Application Support Center will be responsible for facilitating the loan application process by initiating and completing student loan applications, highlighting product benefits, addressing application inquiries, and nurturing relationships with prospective and established customers through inbound phone calls.