Daytona Beach, FL30+ days ago
Required Skills & Competencies: • Strong knowledge of ITIL-aligned service and incident management practices • Proven ability to lead, coach, and develop high-performing teams • Excellent written, verbal, and interpersonal communication skills • Ability to build strong relationships and collaborate effectively with diverse stakeholders • Strong strategic thinking and problem-solving abilities, with a proactive approach to identifying and addressing needs • Experience managing IT projects from planning through implementation • Ability to manage budgets, prioritize resources, and execute in a complex, fast-paced environment • Broad knowledge of current IT trends, technologies, and best practices, including networking and endpoint computing • Demonstrated ability to maintain professionalism, sound judgment, and composure in high-pressure or high-visibility situations • Commitment to service excellence, continuous improvement, and organizational values. Required Education and Qualifications: • Bachelors degree in computer science, Information Technology, or a related field • Minimum of 5-10 years of progressive experience in Information Technology • Demonstrated leadership experience in high-volume IT service and support environments.