Hickory Hill, TN1 day ago
Designs and documents business processes to improve efficiency Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls Develops solutions to business problems or new business requirements Creates maps of current and future processes Manages system SLAs, Disaster Recovery, Business Continuity, and user access Serves as primary subject matter expert contact for the system Defines and drives system strategy to align with organizational strategies Researches and analyzes the root cause of system issues Execution Manages multiple initiatives effectively Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business goals Develops detailed plans and timelines Produces system-related job aids and provides training content for training facilitators Performs and coordinates User Acceptance Testing Reviews and approves Quality Assurance test plans Performs or schedules production certification activities Communication Relates well with all levels of the organization and builds appropriate rapport Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes Manages end-user system communications Communicates with manager proactively regarding any capacity issues or opportunities Knowledge Knowledge of deposit processing, payment processing, fraud monitoring and bank operations. Essential Duties and Responsibilities: Consultation and Analysis Drives initiatives and has primary responsibility for approving business requirements Manages definition of business case and approves business requirements and functional designs for system enhancements Considers impact to vendor, workflow of existing processes and other related systems Uses analytical skills to streamline business processes Understands and applies limitations and unique advantages of existing enterprise capabilities Analyzes marketplace, industry, company and technology trends and best practices Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.