What You'll Be DoingTroubleshoot mechanical and electrical issues on medical devicesProvide technical support via phone, email, and web-based systemsDocument all customer interactions, complaints, and resolutions in FDA-compliant systemsCreate and manage service requests, work orders, and service parts ordersTrack and update service activities through approved contact management systemsCoordinate parts replacement and returns for engineering analysisSupport product upgrades, modifications, and new product releasesInterface with engineering, service logistics, and sales for technical issue resolutionWhat You'll BringHigh school diploma or equivalent required2+ years of experience troubleshooting mechanical or electrical equipment using diagnostic tools (or equivalent education, military, or hands-on experience)Ability to read and interpret technical manuals, schematics, and electrical diagramsExperience providing technical support in a help desk, service, or field support environmentExperience documenting service activity and managing requests in ticketing or case management systemsExperience with software and firmware updates, including troubleshooting system performance issues, connectivity challenges, and interface integrations, with an understanding of basic IT and networking configurationsExperience supporting medical devices or working in a regulated environment preferredExperience using diagnostic equipment such as voltmeters and basic hand tools preferredWe understand compensation is an important factor as you consider the next step in your career. Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.