Role and Responsibilities: · Answering inbound calls, emails, and Teams messages from customers and franchise owners · Scheduling jobs for technicians · Assisting franchise owners with administrative tasks · Using online software to manage details · Working closely with the Support Center Team · Answering questions from customers about repairs · Supporting salespeople in the field nationwide · Taking part in regular meetings and trainings Required Qualifications: · English and Spanish Speaking · High School Diploma, or GED equivalent · Experience working in a fast-paced environment · Call Center Experience is a plus Benefits include: · Full time - 40 hours · Variety of shifts offered, between 6:00 am and 5:00 pm · No nights or weekends · Paid holidays, sick leave, and vacation days · Health Reimbursement Account with monthly company contributions · Monthly performance-based bonuses, in addition to base pay · Paid parking at our downtown location · Paid lunch breaks · Advancement opportunities & internal growth · Welcoming, open-minded, and low stress office environment · Consistent customers that are happy with our services and book with us often · Helping small business owners (our franchisees) - not just a huge corporate company If you feel like you would be a good fit, please check us out on our website - www. In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them.