Key Responsibilities:Responsible for maintaining help desk ticketsSet-up and deploy equipment to new office and field employees Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologiesInstalling upgrades, repairs, movement and replacement of desktops, laptops, and peripherals Identify hardware and software technical issues and malfunctions Provide training to end users as well as create and maintain training manuals Perform physical inventory, minor hardware repair, equipment delivery, and testing Assist with IT projects and business initiativesInterview users to collect information about problems and lead user through diagnostic procedures to determine source of errorsHandle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer Basic server access to create/modify/terminate user accounts, phone management, etc. Summary of Qualifications:Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)Ability to work in a team environment to meet critical deadlinesExperience with Apple devices such as iPhones and iPadsPrevious customer service experiencePreferred Skills:Experience with Ticket and Asset Management software (e.g., Lansweeper)Someone who has good written, oral, listening skills and customer service Power Automate ExperienceWhat We Offer:Horizon offers a collaborative work environment with a strong focus on team culture and professional growth.