Platform Operations & Reliability: Ensure stability, reliability, and performance of enterprise integration services; Monitor integration performance, dependencies, failures, and capacity requirements; Lead troubleshooting and resolution of critical integration issues; Establish monitoring, support, diagnostics, recovery, and operational support processes; Drive continuous improvement efforts that enhance resiliency and reduce support requirements. Leadership & Collaboration: Communicate effectively across technical and business audiences; Foster collaboration, inclusion, accountability, and continuous learning; Build strong client and stakeholder relationships; Promote innovation, quality, operational excellence, and organizational values; Develop team capabilities through mentoring, coaching, and constructive feedback.