Muscatine, Iowa5 days ago
li>Handle roughly 30% or more of customer service requests, including new user setups and add/move/change tasks in Active Directory, Exchange, and client software installations - DS1 objective: escalate incident tickets to the DS2 queue if the issue cannot be resolved within three hours of working with the user; team members may be consulted during that timeframe as available.
- Deliver Level 1 and/or Level 2 endâuser support by identifying, diagnosing, documenting, and resolving reported issues (e.g., password resets, email issues, printer setup/support, VPN, etc.) .