Troubleshoots computer, communication, networking, and/or related system hardware and software problems to include providing technical assistance, evaluating and troubleshooting systems, and installing, upgrading, and configuring hardware, software, and peripheral equipment and devices. The essential duties and responsibilities of this position are included, but are not limited to the following: Provides technical support to end-users; coordinates technical support with vendor and internal customers for installations, troubleshooting, repair, and/or maintenance issues.