user accounts, email system, VoIP telephone system, print queues, file shares, backup systems, Internet services, local and remote site computers, remote site connectivity, firewalls, routers, etc.) for the purpose of ensuring availability of services to authorized users. Researches, evaluates, and applies expert-level technical knowledge toward selection of computer hardware and software applications, vendors, consultants, and current technology trends for the purpose of guiding purchases and enhancing administrative, network, or user capabilities.