PREFERRED EXPERIENCE : Basic understanding of TCP/IP, DHCP, and DNSTroubleshooting LAN/WAN connectivity issuesBasic understanding of Software-Defined Networking (SDN), network virtualization and centralized controlFamiliarity with basic firewall operations, managing security rulesVPN setup and troubleshootingDesktop, laptop, and mobile device troubleshootingMicrosoft 365 (Outlook, Word, Excel, Teams, OneDrive)Experience with ticketing or helpdesk management systemsAbility to document and track issues efficientlyBasic understanding of antivirus/antimalware toolsFamiliarity with MFA (multi-factor authentication) systemsFamiliarity with asset management and inventory systemsPERFORMANCE APTITUDES (KNOWLEDGE, SKILLS, AND ABILITIES)Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data and/or information using established criteria. Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, profit and loss, ratio and proportion; and may include ability to calculate surface areas, volumes, weights, and measures.