They will be responsible for conducting Needs Assessments/Intakes for new patients which includes comprehensive review of medical, mental health and social needs (legal, language, employment, transportation, etc.); for conducting mental health acuity assessments and triaging care appropriately; for serving as a member of the IRHC Mobile Response Team (which allows the IRHC to engage patients wherever they are across the hospital for support and connection to culturally responsive immigrant care); for providing case management services including working with patients to identify strengths and barriers and facilitating referrals to appropriate medical/clinical providers and social services and resources; and for creating a nurturing warm, welcoming environment for new patients. Provide case management services for small caseload of established IRHC clients, including connecting patients to a broad range of services including but not limited to: mental health services, primary care services, medical specialty services, immigration legal services, financial assistance, food, transportation, housing, clothing, health literacy, interpreter service needs, etc.